What are the responsibilities and job description for the Fleet Service Writer position at Service and Supply Solutions?
About the Role
Service and Supply Solutions is looking for an experienced Service Writer to manage customer and technician communication, oversee repair documentation and estimates, and help keep jobs moving from intake to completion. This role bridges the shop floor and the customer — ensuring repairs are properly diagnosed, estimated, scheduled, and completed on time.
Key Responsibilities
- Diagnose repair needs, evaluate repair-vs-replace decisions, and prepare accurate customer estimates
- Create and manage work orders from intake through closeout, ensuring timely billing
- Prioritize and assign incoming jobs in coordination with the shop schedule
- Communicate progress updates to customers and follow up post-service to confirm satisfaction
- Coordinate with vendors for parts, equipment, and service needs
- Process related invoices and purchase orders
- Maintain accurate repair records and ensure compliance with safety, environmental, and regulatory standards
Qualifications
- Proven experience in service writing or a similar shop-floor customer service role
- Strong mechanical knowledge of vehicles/heavy equipment and shop practices
- Working knowledge of relevant federal, state, and local maintenance/repair regulations
- Skilled in cost estimating, invoicing, and basic accounting/math for labor rates
- Proficient with spreadsheets and shop management systems
- Excellent written and verbal communication skills for customer, vendor, and staff interactions
- Strong analytical skills, attention to detail, and ability to manage multiple priorities under pressure
Benefits:
- Dental insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is your preferred rate of pay or pay range?
- If you are currently employed, what type of notice do you need to provide, if any (ex. 2 weeks' notice)?
- What type of driver's license do you have?
Work Location: In person