What are the responsibilities and job description for the Lead Host position at Servedwell Hospitality?
It all starts at the door before the guests even arrive. Having a plan and knowing what is coming.
Being proactive, detail oriented, moving with a sense of urgency, anticipating guests needs, and genuinely caring about the guest experience. A host is more than a body who greets and seats. The host is the first point of contact establishing someone’s first impression of The Brotherhood. By being personable, taking a few seconds to learn something about the guest, a host can change their entire mood. By reading the notes on the guest ahead of time and sharing that information with the server, whether it be an allergy or a special occasion, we are bringing it up a notch in the first 5 minutes. We show them we care about them, and their experience.
It is also about appearances. People notice everything, whether they say anything or not. Making sure the host stand, surrounding areas, merch cart, bathrooms are all kept up to standards and expectations. The details make all the difference: clean, organized menus, more efficient take-out operations, better phone etiquette and management, faster table set-up and removal of extra items, wiping down high-chairs, being proactive, not reactive, waitlist communication, smart floor planning and communication with team members. Consistent messaging and communication are crucial in creating a strong team. It is your job to work with the host team. Even with a line, it takes under 5 seconds to share pleasantry. Show the team how calling someone by name can have a huge impact during the greeting. And not to forget the exit, which brings the experience full circle.
Primary Duties of Lead Host would include but are not limited to the following:
§ Working with servers to have tables set up for opening reservations.
§ Communicating with servers about any guest allergies or special occasions.
§ Creating a welcoming atmosphere through warm greetings & see you agains.
§ Effectively managing the Door Team on maintaining high service standards.
§ Coordinating with the entire team (kitchen/servers) to ensure a smooth service.
§ Take-out, Merch, & Gift Card purchases – understanding POS and payment transactions.
§ Managing reservations and teaching proper floor planning and manipulation.
§ Thorough understanding of the menu to assist guests with recommendations & questions.
§ Training new staff and monitoring existing staff on expectations and Door Team goals.
§ Creating timely schedules for the team and holding regular check-ins for team building.