Loan and Account Audit Specialist

Loan and Account Audit Specialist

Des Moines, IA| Full-Time | On-Site

Join a mission-driven organization with strong community roots where you can make a meaningful impact every day. Serve Credit Union is seeking a professional, detail-oriented individual to join our team as a Loan and Account Audit Specialist.

As a Loan and Account Audit Specialist, you will play an important role in supporting the accuracy, compliance, and operational integrity of the credit union’s lending and deposit account processes. This role is ideal for someone who is detail-oriented, organized, and enjoys working behind the scenes to ensure documentation, processes, and records are accurate and compliant. We are looking for an individual who can effectively multi-task, identify process gaps, and maintain a high level of accuracy and professionalism while working independently and collaboratively with team members. From auditing consumer and mortgage loan files to monitoring collateral documentation and escrow accounts, you will help support the financial well-being of our members while protecting the credit union’s operational and regulatory standards.

About Us

At Serve Credit Union, we’re proud to be more than just a financial institution — we’re a growing $100 million financial cooperative with strong community roots and a growing future. With two convenient locations in the Des Moines Metro, we serve more than 5,000 members across Iowa, including the dedicated individuals who enforce laws, uphold public safety, educate future generations, support government services, and care for our communities.

Our field of membership includes public safety professionals, volunteers, and retirees within the State of Iowa; employees, volunteers, and retirees of federal, state, county, or city government agencies within the State of Iowa; teachers, administrators, staff, board members, volunteers, and retired personnel from all schools , including recognized private homeschooling ,within the State of Iowa; and employees, volunteers, and retired personnel of health and medical care facilities who live, work, or worship within Polk County or the contiguous counties of Dallas, Boone, Story, Jasper, Marion, Warren, and Madison.

Our mission: To be a trusted financial partner for those who serve our communities.

Our vision: To impact the lives of our members and communities for generations to come.

Whether it’s helping members reach financial milestones or supporting their families through every stage of life, Serve Credit Union is proud to serve those who serve our communities — and their families.

Key Responsibilities:

• Review consumer loans, mortgage loans, new credit card lines, and new deposit account files to verify all required documents, signatures, dates, and supporting information are complete and in compliance with credit union policies and procedures. Document discrepancies in the appropriate system (The Shield or designated tracking spreadsheet) and notify the responsible employee.
• Maintain organized audit documentation and tracking to support reviews of consumer loans, mortgage loans, new credit card lines, and new deposit account files. Monitor and follow up on audit findings to ensure all issues are addressed and resolved.
• Collaborate with the EVP/CFO and CEO to evaluate and address gaps identified through the audit process across consumer lending, mortgage lending, credit card origination, and new deposit account processes, ensuring adherence to established policies and procedures.
• Assist in monitoring and tracking all collateral to ensure the credit union’s security interest is accurate, current, and properly insured throughout the life of the loan. Coordinate with third parties, FSOs, and members to obtain and maintain required documentation and insurance coverage.
• Initiate Collateral Protection Insurance (CPI) on secured loans when required insurance documentation has not been provided, ensuring protection of the credit union’s security interest.
• Monitor and manage title-related processes, including accepting titles, submitting and fulfilling lien requests, releasing liens, and performing ongoing title tracking to ensure accurate and timely documentation of the credit union’s security interest for all collateralized loans.
• Process and maintain records for paid off loans and ensure proper documentation and archival in accordance with credit union procedures.
• Maintain escrow accounts for the payment of members’ property taxes and insurance premiums, including processing tax payments, calculating shortages, adjusting monthly escrow payments, and preparing annual escrow statements in compliance with regulatory requirements.
• Maintain variable-rate loan products by ensuring rate changes are processed in accordance with disclosures and that all required notices are sent to members in compliance with regulatory guidelines.
• Compile monthly deposit and loan rate data from selected peer credit unions and deliver a Market Survey Study to the Executive Team.
• Maintain and review HMDA data in conjunction with mortgage audits throughout the year and prepare annual HMDA files and required reporting.

Education, Experience & Skills

• High school diploma or equivalent required
• Excellent attention to detail
• Strong verbal and written communication skills
• Problem solver-ability to resolve and assist member complaints as they occur.
• Ability to multi-task
• Familiarity with industry’s rules and regulations
• The ability to work both independently and in a team environment.
• Ability to occasionally lift and carry up to 25 pounds.
• Professional appearance and attitude
• Ability to work under pressure.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Loan processing: 1 year (Preferred)
• Quality audits: 1 year (Preferred)

Ability to Commute:

• Des Moines, IA 50309 (Preferred)

Ability to Relocate:

• Des Moines, IA 50309: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $23