What are the responsibilities and job description for the Sr. GTM Recruiter position at Serval?
Who We Are
At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230 bn company, by deploying AI agents to resolve IT issues instead of humans.
Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.
Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
Role Overview
As Serval’s first Senior GTM Recruiter, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, Customer Success, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~20 to 70 people while maintaining an exceptional talent bar.
You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.
What You’ll Do
At Serval, we’re building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230 bn company, by deploying AI agents to resolve IT issues instead of humans.
Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.
Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
Role Overview
As Serval’s first Senior GTM Recruiter, you’ll build and own the recruiting strategy for our go-to-market teams — including Sales, Marketing, Customer Success, and Operations. You’ll design and execute high-impact hiring initiatives that help Serval scale from ~20 to 70 people while maintaining an exceptional talent bar.
You’ll partner closely with the founders, GTM leadership, and hiring managers to define profiles, drive outbound sourcing, and create a world-class candidate experience. This role is ideal for someone who’s built GTM teams in fast-paced SaaS environments and thrives at the intersection of recruiting, storytelling, and strategy.
What You’ll Do
- Design & Execute GTM Hiring Strategy: Build creative sourcing plans and run full-cycle recruiting across AE, CSM, Marketing, and GTM leadership roles.
- Partner with Leadership: Collaborate with founders and function heads to forecast headcount, define ideal candidate profiles, and prioritize hiring needs.
- Own the Candidate Experience: Deliver an exceptional experience from first touch to offer acceptance — especially for senior and high-impact roles.
- Develop Scalable Recruiting Systems: Build the processes, tools, and data tracking that make GTM hiring predictable and repeatable.
- Drive Outbound Sourcing: Build top-of-funnel pipelines through outreach, referrals, events, and competitor mapping.
- Influence Employer Brand: Partner with Marketing and Product teams to craft authentic messaging that attracts high-caliber GTM talent.
- Track and Report Metrics: Analyze pipeline velocity, conversion rates, and time-to-hire to improve efficiency and hiring quality.
- Collaborate Cross-Functionally: Align with Engineering, Product, and Recruiting peers to ensure consistent bar-raising across the company.
- 5–8 years of recruiting experience, with at least 3 years focused on hiring GTM roles at a fast-paced SaaS or technology company.
- Demonstrated success building Sales and Marketing teams in high-growth, outbound-driven environments.
- Strong understanding of SaaS GTM motions (SMB, mid-market, enterprise) and sales org structures.
- Proven ability to source and close top-performing sellers and leaders in competitive markets.
- Data-driven mindset: adept at using recruiting metrics to inform prioritization and process improvements.
- Excellent communication and storytelling skills, with the ability to convey Serval’s mission and value proposition to candidates.
- High agency and adaptability: comfortable operating autonomously in a fast-moving, early-stage environment.
- Based in or willing to work from our San Francisco HQ, 5 days/week.
- Experience as an early recruiter at a Series A–B startup.
- Familiarity with GTM compensation structures and competitive landscape.
- Strong network of sales and marketing professionals in the Bay Area.
- Impact: Be the driving force behind growing our engineering team, shaping the success of our product and company.
- Growth: Be a founding member of Serval’s recruiting function. Elevate your career in tandem with Serval’s rapid expansion.
- Culture: Join a fast-paced team that values velocity, high performance, and fun.
- Compensation: Competitive salary, equity, and a comprehensive benefits package.
Salary : $230
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