What are the responsibilities and job description for the Junior Operator position at Serv Recruitment Agency?
Our Client, Archie Winthol Management, Inc. is expanding fast and looking for a Junior Operator to take their team to the next level.
Archie Winthol Management, Inc is a multi-family investment and property management company that prides itself on maintaining operational excellence and strong tenant and vendor relationships. The team is small, close-knit, and entrepreneurial—driven by a mission to help employees grow financially and personally while delivering exceptional real estate operations across the Bay Area.
THIS ROLE INCLUDES:
Property Coordination & Maintenance
- Respond to tenant maintenance requests and schedule timely service and repairs
- Maintain and update maintenance logs and report weekly on property conditions
- Conduct regular property inspections to ensure safety, cleanliness, and upkeep
- Coordinate and oversee recurring vendor services (cleaning, gardening, elevator, fire safety, etc.)
- Build and sustain strong relationships with service providers and contractors
- Identify and resolve property issues proactively before they escalate
Tenant Relations & Leasing Management
- Act as liaison between tenants, onsite managers, and ownership
- Communicate updates, notices, and property information via email, phone, and in-person postings
- Handle tenant issues promptly and professionally, fostering a respectful community environment
- Support rent collection and assist with missed payments or late notices
- Coordinate move-ins and move-outs, including unit inspections and turnover readiness
- Prepare and assist in reviewing lease documentation and renewals
- Collaborate with leasing teams to ensure timely occupancy and rent-ready units
Construction & Project Support
- Support the Operations Manager on property upgrades and development projects
- Work with city offices to facilitate permits, inspections, and approvals
- Track project timelines and communicate updates to leadership and vendors
- Assist with contractor coordination and ensure work is completed to company standards
Compliance & Reporting
- Stay current on state and local housing regulations, safety standards, and lease laws
- Ensure compliance with property documentation, inspections, and safety procedures
- Maintain accurate digital and physical records for leases, maintenance, and vendor agreements
QUALIFICATIONS
- 1–3 years of experience in property management, operations, or maintenance coordination preferred
- Excellent communication and interpersonal skills; able to work with tenants, vendors, and executives
- Highly organized, dependable, and able to manage multiple priorities
- Comfortable commuting daily and occasionally responding to after-hours property needs
- Tech-savvy; able to learn and use CRMs, spreadsheets, and project management tools
- Spanish fluency or bilingual capability is a strong plus
OUR DREAM TEAMMATE WILL BE:
- A proactive problem solver who takes initiative without waiting for direction
- Enthusiastic, positive, and highly organized
- A strong communicator with excellent follow-through
- Able to balance empathy with firmness in tenant interactions
- Driven, self-motivated, and eager to grow into greater operational responsibility
- Coachable, curious, and open to learning from a small, collaborative leadership team
- Grounded, accountable, and aligned with the company’s focus on integrity, growth, and time mastery
LOCATION: Redwood City, CA (San Francisco Bay Area)- 1099 Position