LPN Health Services Coordinator

Department: Health Services

Status: Full-time

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

The Health Services Coordinator is an integral member of Sertoma Star Services dedicated team, working collaboratively to ensure that every aspect of health services delivery is managed seamlessly for individuals with intellectual and developmental disabilities living in their community. This Coordinator is a key player in overseeing medication administration, ensuring compliance with established protocols, and provides consultative guidance to individuals, staff, and healthcare practitioners regarding health care recommendations. The position also involves coordinating internal healthcare clinics, managing the scheduling of lab work, and facilitating the smooth transition to community-based services. Through these responsibilities, the coordinator supports a professional health services environment and the successful execution of our goals to transition to community based health services.

The Health Services Advocate at Sertoma Star Services is instrumental in ensuring equitable healthcare access for individuals with developmental disabilities, bridging gaps in care, and fostering a person-centered approach to health and well-being.

Responsibilities

• Monitor and review medical appointments for compliance with physician recommendations, and provide consultative support to staff, individuals, and healthcare practitioners as requested.
• Collaborate with the pharmacy as needed to ensure prescription orders are filled correctly, communicate any medication changes as needed, manage the consenting process for medications requiring written consent.
• Schedule and coordinate internal healthcare clinics, including vision, dental, podiatry, and primary care provider (PCP) services, while transitioning to community services per strategic goals.
• Schedule internal lab work with a focus on optimizing efficiency through a systematic scheduling process.
• Coordinate the nursing assessment and SAMA process to ensure timely and comprehensive evaluations and filing of the assessments upon completion.
• Conduct reauthorization classes monthly as needed for continued care.
• File all medical records and assessments in accordance with regulatory guidelines and organizational policies.
• Assist with medication check-in procedures to ensure accurate tracking and documentation.
• Administer medication as directed by the Registered Nurse Trainer (RNT) to ensure adherence to prescribed treatments.
• Notify the RNT of any issues related to medication management, adverse outcomes, or changes in health status.
• Manage the monthly medication destruction process and related paperwork.
• Liaison with families when appropriate and as directed.
• Ensure delivery and or coordination of all Health Services are following Rule 115, Rule 116, CQL, and agency policy and procedures.
  
  

Qualifications

• Licensed Practical Nurse (LPN) with at least 3 years of experience.
• Previous experience in healthcare coordination, advocacy, or a related field preferred.
• Familiarity with QuickMAR or similar medication management systems is a plus.
• Strong knowledge of healthcare compliance, regulations, and best practices.
• Excellent organizational skills with attention to detail in documentation and record-keeping.
• Strong professional communication and advocacy skills to support individuals and ensure high-quality healthcare services.
• Proficiency in healthcare record management systems and computer applications.
• Ability to work independently and manage multiple priorities effectively.
• Ability to perform effectively and efficiently in a fast-paced, high-pressure work environment.
• Collaborative mindset to work effectively across multiple teams
  
  

Benefits

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities
  
  

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.