What are the responsibilities and job description for the Staff Support Specialist position at Sertoma Speech & Hearing Foundation of Florida, Inc.?
Job Description:
- Answer inbound phone calls and appropriately transfer these calls to the correct person/department. If the individual or anyone in the department is unavailable, take note of their message and send via email.
- Check the voicemail at a minimum daily in the morning. Return any general calls for information and forward calls for individuals or departments to the appropriate individual via email.
- Answer the front door and allow/deny individuals into the suite based on existing policies and procedures.
- Make outbound calls to locations for scheduling. Use existing forms to capture required information.
- Answer calls relating to programs and answer any general questions about our services.
- Mail postcards to patients for the previous month by the 15th of the current month.
- When patients call, schedule them for an appointment by utilizing the EHR software.
- Return calls for patients who need appointments. Schedule the first available appointment.
- Scan patient medical records from their paper format to the EHR after appointments.
- During clinic office hours, serve as the front desk representative. Answer any questions about the program and their appointment.
- Receive mail, packages, and documentation delivered to the office and distribute it in accordance with organizational policies and procedures.
- Provide assistance with clerical tasks including but not limited to: typing, mailing, calling, and more.
Required Skills and Attributes:
- Previous experience in a medical office preferred.
- Must pass a federal background check and a drug screening.
- Have a great driving record.
- Enjoy working with and interacting with individuals of all ages
- Great organizational skills and must be able to work with minimal supervision.
- Good computer skills - Microsoft Word, Excel, Outlook, etc.
- Dependable, punctual, responsible, friendly, and must have a great work ethic.
Benefits:
- Health, dental, vision, and life insurance available the first day of the month following 60-days of employment. Dental, vision, and life insurance have no premium for the employee. Health insurance has a plan offering no premium for the employee.
- SIMPLE IRA with a 3% match.
- Generous time off package including paid holidays.
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $19