Director of Rackets

Description

Position Title: Director of Rackets
Department: Rackets Sports
Reports To: General Manager / Chief Operating Officer
Classification: Full-Time, Exempt
Compensation: $70,000 annual base salary (paid bi-weekly) variable compensation
 

Position Summary

Serrano Country Club seeks an energetic, professional, and creative Director of Rackets to oversee all aspects of the Club’s tennis and pickleball operations. This position is responsible for the administrative, instructional, and programmatic leadership of racquet sports, ensuring a vibrant, inclusive, and high-quality experience for members of all ages and skill levels.

The ideal candidate will bring a solution-minded and innovative approach to enhancing Serrano’s racquets culture—balancing tradition with modern engagement strategies. This individual will manage day-to-day operations, scheduling, communications, staff coordination, and member relations, while serving as the Club’s on-court ambassador for both tennis and pickleball.

Essential Responsibilities

Program Leadership & Administration

• Oversee all aspects of tennis and pickleball programming, including clinics, leagues, tournaments, exhibitions, and social events.
• Develop and manage court schedules to optimize access and participation across member demographics.
• Coordinate and promote lessons, events, and clinics through proactive communication and marketing.
• Maintain accurate billing, scheduling, and member communications related to racquets programming.
• Ensure compliance with Club standards, policies, and member expectations for service excellence.

Instruction & Member Engagement

• Provide private and semi-private lessons to members in both tennis and pickleball.
• Conduct regular group clinics for players of all skill levels, fostering development and enjoyment of the games.
• Offer periodic complimentary group clinics and mixers as part of base compensation, supporting Serrano’s culture of inclusion and member engagement.
• Serve as the Club’s ambassador for racquet sports—actively engaging members on the courts, encouraging participation, and maintaining visibility across the Club community.

Leadership & Collaboration

• Build and lead a professional instructional team, including part-time professionals and seasonal staff.
• Collaborate with the Fitness, Golf, and Food & Beverage departments to create integrated member experiences.
• Partner with the General Manager and department heads on budgeting, capital planning, and long-range racquets strategy.
• Maintain the facilities and equipment in excellent condition, reporting maintenance or safety concerns promptly.

Communication & Member Relations

• Serve as the primary point of contact for all racquet sport inquiries, schedules, and events.
• Develop engaging and informative communications for newsletters, emails, and Club app postings.
• Proactively seek and respond to member feedback to continually improve programs and satisfaction.

Compensation & Benefits

• Base Salary: $70,000 annually, paid bi-weekly.
• Variable Compensation:
  • Director retains 80% of gross revenue from private lessons and individual instruction.
  • Eligible for an annual performance bonus of up to 10% of base salary, based on overall program growth, member satisfaction, and performance goals established with the General Manager.
• Professional Development: Club-paid membership in USPTA/PTR and support for continuing education.
• Employee Benefits: Health, dental, vision, 401(k), paid time off, and Club meal and uniform programs consistent with Club policy.

Qualifications

Qualifications

• USPTA or PTR certification (or equivalent) required; PPR certification strongly preferred.
• Demonstrated success in managing racquet sports programs at a private club, resort, or high-end facility.
• Strong teaching background in both tennis and pickleball.
• Excellent interpersonal, organizational, and communication skills.
• Energetic, creative, and collaborative leadership style aligned with Serrano’s culture of hospitality and professionalism.
• Proven ability to engage members and grow participation through innovation and relationship-building.

Physical Requirements

• Ability to stand, teach, and demonstrate on court for extended periods.
• Must be able to lift and carry racquet equipment and supplies as needed (up to 30 lbs).

About Serrano Country Club

Serrano Country Club is a premier private club located in El Dorado Hills, California, known for its world-class golf, racquets, fitness, dining, and family-friendly environment. Recognized as a Distinguished Club by BoardRoom Magazine and Forbes Travel Guide, Serrano continually strives to provide a welcoming, elevated experience for its members and guests.

Salary : $70,000