Inventory, Operations & E-Commerce Manager

The Inventory, Operations & E-Commerce Manager is the person who knows where every piece is, every day - in the studio and on the website. This role owns the physical and data integrity of Serpentine's inventory (tracking, shipping, receiving, and documenting every piece that moves through our locations), keeps our systems perfectly in sync, and runs the day-to-day execution of our digital storefront, from product uploads and copy to client invoicing. It is the operational backbone of the business, and it is a fully in-office role due to hands-on inventory and shipping responsibilities.

Who You Are

• Details-obsessed - you notice the discrepancy no one else does, and it bothers you until it's fixed.
• You get genuine satisfaction from accurate records, completed checklists, and a clean workspace.
• Reliable and process-driven - you follow systems consistently and improve them when they fall short.
• A strong, precise writer who can adapt to a luxury brand voice.
• Fluent in technology systems (or a fast learner)
• Comfortable with physical, hands-on work: packing, shipping, receiving, and handling fine jewelry with care.
• Client-service minded - warm, responsive, and professional in every interaction - and discreet and trustworthy with high-value goods and confidential client information.
• Experienced - you have 1-2 years of experience in luxury or jewelry.

Inventory Ownership

• Own real-time inventory tracking for every piece in Serpentine's possession.
• Track the location, status, cost, vendor, and pricing data for every piece.
• Conduct regular physical audits to verify the location and status of each piece.
• Ensure all sales, regardless of type (custom or ready-to-wear), are entered correctly in our system before shipping.

Shipping, Receiving & Logistics

• Create shipping labels and physically pack and ship all outgoing items.
• Receive and log all incoming items same-day.
• Confirm insurance coverage is in place for every shipment before it leaves.
• Coordinate with the Director on delivery timelines for custom projects.

Website & Digital Merchandising

• Upload new products to the website promptly, with accurate photography, titles, and product descriptions.
• Own product tags, collections, and categorization so clients can always find what they're looking for.
• Keep website inventory accurate and current at all times.
• Execute homepage merchandising and seasonal edits as directed 
• Optimize product listings for search visibility, including keywords and metadata.

Photography & Digital Asset Management

• Photograph every product before shipping, including on-figure shots.
• Coordinate drop-offs and pick-ups with professional photographers and track photography inventory.
• Maintain the integrity of the asset library: upload final assets with correct naming, tagging, and usage notes, organized according to established protocols.
• Upload and tag new photos at least three times per week so the library is always current.
• Maintain standardized naming conventions and file organization systems.

Invoicing & Financial Accuracy

• Create and send invoices and confirm payment is received before jewelry ships.
• Maintain clean, accurate records for every client order