What are the responsibilities and job description for the Client Care Coordinator position at Serotonin Centers?
Benefits:
- Employee discounts
- Free uniforms
- Training & development
Responsibilities:
- Provide guidance to clients on services offered.
- Support the Manager in optimal Center operation.
- Perform multiple tasks, including answering phones, scheduling, checking clients in, tracking Center engagement, and maintaining client records.
- Hold clients accountable to their agreed-upon services and memberships.
- Introduce, promote, and sell retail products to clients.
- Greet clients warmly and provide information on services and products.
- Perform multiple tasks, including answering phones, scheduling, checking clients in/out, and maintaining client records.
- Introduce, promote, and sell retail products to clients.
- Process payments and manage client feedback.
Qualifications:
- Strong communication and interpersonal skills.
- Experience in a consultative sales environment.
- Proficiency in business software platforms (Zenoti).
- Excellent multitasking and organizational skills.
Expectations for All Team Members at Serotonin Centers:
Professionalism and Knowledge:
Professionalism and Knowledge:
- Participate in daily huddles and keep the tracker up to date.
- Be knowledgeable about all products and services offered.
- Focus on asking more questions than talking to understand client needs better.
Client Empowerment and Engagement:
- Treat every client with respect and empathy.
- Empower clients by providing them with knowledge and tools to make informed decisions about their health and wellness
Safety and Compliance:
- Ensure compliance with HIPAA regulations and biohazard standards.
- Follow rigorous protocols to ensure a safe and comfortable environment for clients.
Collaborative and Supportive Environment:
- Work collaboratively with other team members to achieve common goals.
- Foster a supportive community within the center.
Exceptional Customer Service:
- Be friendly, welcoming, and accommodating to all clients.
- Provide personalized care tailored to each client's specific needs and goals.
Continuous Improvement and Accountability:
- Regularly participate in knowledge checks to stay up to date with the latest information and best practices.
- Actively seek and incorporate feedback from clients to continuously improve services.
Marketing and Community Engagement:
- Follow the InCenter marketing plan and participate in local marketing activities.
- Engage with the local community through area marketing grassroots actions and other community outreach activities.
By adhering to these expectations, all team members at Serotonin Centers can contribute to creating a positive, empowering, and supportive environment for clients and colleagues alike.