What are the responsibilities and job description for the Customer Service Specialist position at Seronda Network?
Job Title: Customer Service Specialist
Company: Pattern Promotions
Location: San Antonio, TX
Salary: $42,000 - $52,000 per year
Job Type: Full-Time
About Us
Pattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We specialize in creative promotional strategies and client-driven solutions to build strong brand identities. Based in Denver, we’re known for our innovative team culture and our commitment to exceptional service. Join us as we make an impact in the industry!
Job Description
We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team. As a key member of our customer support department, you will play a crucial role in maintaining high levels of customer satisfaction by providing exceptional service and support to our clients. In this position, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our customers.
Responsibilities
Company: Pattern Promotions
Location: San Antonio, TX
Salary: $42,000 - $52,000 per year
Job Type: Full-Time
About Us
Pattern Promotions is a forward-thinking marketing agency dedicated to helping brands stand out in today’s competitive landscape. We specialize in creative promotional strategies and client-driven solutions to build strong brand identities. Based in Denver, we’re known for our innovative team culture and our commitment to exceptional service. Join us as we make an impact in the industry!
Job Description
We are seeking a motivated and enthusiastic Customer Service Specialist to join our dynamic team. As a key member of our customer support department, you will play a crucial role in maintaining high levels of customer satisfaction by providing exceptional service and support to our clients. In this position, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our customers.
Responsibilities
- Respond promptly to customer inquiries through various channels including phone, email, and live chat.
- Assist customers in troubleshooting product issues and provide effective solutions.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with team members to improve customer service processes and workflows.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a friendly and professional demeanor.
- Strong problem-solving skills with a customer-centric mindset.
- Ability to empathize with customers and handle difficult situations with patience and professionalism.
- Proficient in using customer service software and Microsoft Office Suite.
- Excellent time management skills, with the capacity to prioritize multiple tasks.
- Competitive salary with annual performance bonuses
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Paid time off and holiday pay
- Opportunities for career development and training programs
- A dynamic and supportive work environment
Salary : $42,000 - $52,000