What are the responsibilities and job description for the Call Center Representative position at Seronda Network?
Job Ad: Call Center Representative Seronda Network (New Orleans, LA )
Job Title: Call Center Representative
Company: Seronda Network
Location: New Orleans, LA
Salary: $34,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:
Seronda Network We are seeking a dynamic and motivated Call Center Representative to join our team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through various communication channels including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
Job Title: Call Center Representative
Company: Seronda Network
Location: New Orleans, LA
Salary: $34,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:
Seronda Network We are seeking a dynamic and motivated Call Center Representative to join our team. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through various communication channels including phone, email, and chat. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities:
- Respond to incoming customer calls in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Address and resolve customer complaints, troubleshooting issues effectively.
- Document customer interactions and feedback in the database for future reference.
- Collaborate with team members and other departments to ensure consistent service delivery.
- Assist in training new employees on call center procedures and best practices.
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and active listening skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Proficiency in using computer systems and software, including CRM tools.
- Competitive salary range of $34,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off, including holidays and vacation days.
- Opportunities for career growth and professional development.
- Positive and supportive team environment.
Salary : $34,000 - $55,000
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