Client Care Technician - Office Support

Wings Recovery is hiring for an Office Support - Client Care Technician in Carlsbad, CA!

Primary Purpose and Function 

The Client Care Technician (CCT) – Office Support is responsible for providing administrative support, and direct service to clients, and for supporting the smooth day-to-day operation of the program.  The Client Care Technician – Office Support also provides administrative support for the multidisciplinary team (Treatment Team). 

Minimum Qualifications 

•  Attainment of at least 18 years of age 
•  High School Diploma or GED is required; Bachelor’s degree in psychology, Social Work, or other Health Related Field preferred. 
•  A minimum of one year of full-time experience, or its part-time equivalent, working in a behavioral health setting. 
•  Experience in residential recovery program preferred. 
•  Proficient computer skills and ability to use various software programs. 
•  Ability to multi-task in a fast-paced work environment 
•  Demonstrated ability to work independently and as a team player.  
•  Excellent communication skills both oral and written.  
•  Valid driver’s license, clean driving record and personal automobile insurance. Hiring is contingent upon receiving DOJ/FBI fingerprint clearance or an exemption, a submission of a signed Criminal Record Statement (LIC 508), a TB test, and clearance on an employment physical.  
•  Current CPR/First Aid

Essential Functions and Responsibilities 

• Provides assistance in scheduling and filing client intake information.   
• Maintain and update client records, including identifying, and retrieving any missing information.  
• Assists with the  scheduling for client transportation and transportation calendar. 
• Support inter-departmental communications within Wings Recovery.  
• Welcome clients and visitors, providing a warm and supportive environment. 
• Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.  
• Assist CCT management team with daily operations to ensure smooth functioning.  
• Monitor and order office supplies, ensuring that the front desk is well-stocked. 
• Provide client transportation and support, as needed, to medical appointments, recreational outings, when necessary. 
• Provide direct client care and effective crisis intervention.  
• Relay important messages between clients and clinical team, and management promptly. 
• Adhere to confidentiality policies and procedures to protect client information.  
• Be aware of emergency procedures and assist in crisis situations, directing clients to the appropriate resources.  
• Support clients in accessing community resources.  
• Demonstrate active listening skills.  
• Utilize individualized approach to client services.  
• Prioritize daily tasks and perform effectively.  
• Complete at least 20 hours of continuing education per year in areas relating to mental health and the care of the mentally ill.  
• Maintain appropriate boundaries with clients.  
• Performs in an ethical manner according to the program’s policies and procedures.  
• Adheres to program’s policies and procedures.  
• Attends required trainings.  
• Provide proper notification of absence and tardiness in accordance with Wings Recovery Employee Handbook.  
• Be flexible in accepting assignments.  
• Follow programs procedures on vehicle and property maintenance.  
• Follows all program safety rules and transportation requirements.  
• Performs other related duties as assigned.

Physical Demands 

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.  
• Ability to occasionally lift and/or move up to 50 pounds.  
• Specific vision abilities for this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  
• Ability to regularly sit; use hands to finger, handle, or feel; reach with hands and arms;  frequently walk; and occasionally stand.  
• Ability to write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the workplace; see adequately to read computer screens and written documents necessary to the position.

Our Benefits

Sero Mental Health and its subsidiary companies are proud to offer full-time employees and their dependents enrollment in multi-level medical, dental, and vision health benefits with substantial employer premium contributions. Additionally, the company offers employer paid Life Insurance and AD&D, Long Term Disability, Paid Parental Leave, and Employee Assistance Plans. Employees can choose from a variety of voluntary benefits including Medical and Dependent Care Flexible Spending Accounts, Short Term Disability Coverage, Hospital Indemnity and Accident Plans, Critical Illness Coverage, and Legal Assistance. Furthermore, the company offers generous Paid Time Off and Holiday Pay.

Both full and part-time employees have the opportunity to enroll in the company’s 401(K) Retirement Plans with company match of 100% of the first 3% contributed and 50% of the next 2% contributed per paycheck. Employees contributing to their 401K plan are 100% vested immediately upon becoming eligible for the company match.

All benefits are effective the 1st of the month following 30 days of hire.

#GMH