Career Coach

Job Title Career Coach 

 Reports to: Center Manager 

Office Location: American Job Center @ Malcoln X College West Campus

Position Classification: Non-Exempt

Primary Objectives of Position: Provide comprehensive case management services to participants to enable them to reach their stated employment objective and self-sufficiency. Achieve performance goals for the program as set forth by the board contract.
 

Essential Job Functions:

• Adheres to SER’s Mission 
• Develop and maintain a working knowledge of program legislation and the local policies related to program expectations and performance outcomes.
• Determine eligibility and suitability for program services.
• Assist in planning, organizing and implementing employment and training curricula.
• Support ongoing recruitment and intake activities for program participants.
• Assist participants in identifying vocational goals.
• Develop Individual Employment Plan based on formal and informal assessment data and enter plan data into participant database.
• Refer customer to job search, work experience, training or other appropriate activities based on individual assessment.
• Conduct training, remediation and ongoing assessment for participant's needs and progress.
• Deliver training and other instruction that will strengthen customer's employability.
• Communicate with participants by providing job performance feedback through designated worksite documentation.
• Generate reports to measure progress towards recruitment and performance goals.
• Maintain customer case management records in electronic and paper file.

• Measures and reports number of registrations on a weekly basis

• Provide crisis intervention and referral services as necessary.
• Expand community and family involvement and interest in other workforce center programs and services.
• Participate in community programs is able to travel and provide program presentations.
• Perform all other business, educational and community service duties as assigned.
• May do community outreach activities to increase enrollment levels
   
   

Other Job Duties: This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Qualifications:
 Education: Bachelor's degree (preferably in Human Services, Business, or Education area) or equivalent experience
 

Experience: Minimum of 1-year experience in human/customer service. Previous experience in the employment/training field preferred.
 

Skills/Abilities: Ability to establish rapport with, and motivate disadvantaged participants to participate in work activities. Excellent oral and written communication skills. Ability to work well both independently and as part of a team. Excellent problem solving and critical thinking skills. Ability to organize and prioritize tasks. Excellent keyboarding skills with good accuracy. Computer literacy and comfort working in a variety of internet based systems. Basic knowledge and working skills in Microsoft Excel and PowerPoint. Ability to work in a professional environment and will be expected to attain the FCWP certification as required.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.