What are the responsibilities and job description for the Inside Sales Rep - Specialty Graphics position at Serigraph?
Are you passionate about building relationships, driving results, and delivering exceptional customer experiences? Serigraph is looking for an Inside Sales Representative to join our dynamic team.
In this role, you’ll be the voice of our brand—connecting with customers, managing sales orders, and ensuring seamless coordination across teams to support business growth. If you thrive in a fast-paced, collaborative environment and are motivated by achieving goals while providing outstanding service, we’d love to hear from you.
Inside Sales Rep Responsibilities - - Engage with customers via phone, email, and digital channels to drive sales and support business growth.
- Process and manage customer orders, ensuring accuracy and timely fulfillment.
- Maintain accurate records in CRM systems and track key sales metrics to support overall sales efficiency.
- Collaborate with outside sales, development, operations, and accounting to ensure seamless order processing and accurate billing/invoicing. Identify opportunities for upselling and cross-selling to maximize revenue potential.
- Maintain strong client relationships by providing exceptional service and addressing inquiries efficiently.
- Assist in implementing and refining sales strategies to optimize performance.
- Contribute to process improvements to streamline workflows and enhance efficiency.
- Work closely with the Inside Sales Manager to achieve and exceed individual and team sales targets.
- Ensure a customer-focused approach, delivering high service and responsiveness.
- Experience in inside sales, customer service, or a related role.
- Strong communication skills with the ability to engage customers effectively.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to work collaboratively across sales, account management, operations, and accounting teams.
- Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook), and sales reporting tools.
- Results-driven mindset with a focus on meeting and exceeding sales targets.
- High school diploma or equivalent.
- Associate or bachelor’s degree preferred.
- Experience in a fast-paced, sales-driven environment.
- Strong background in order management and CRM utilization.
- Knowledge of sales processes, lead management, and customer engagement strategies.
- Ability to multitask and prioritize tasks effectively.
- Experience in the printing industry—wide-format, digital, offset, and dye sublimation.
At Serigraph, success is about more than results—it’s about how we achieve them together. We’re looking for individuals who live our values, embrace accountability, and are eager to grow in a culture of continuous improvement.
If you’re ready to make an impact, collaborate with great people, and help drive our business forward, we invite you to apply today. Join us in delivering exceptional service, building lasting relationships, and achieving success—together.
Apply now and bring your drive to Serigraph.
Who is Serigraph?
Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:
Competitive wages
Access to earned wages before the scheduled payday
Paid time off, 10 paid holidays, and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health, dental, vision, disability, and life insurance
401(k) eligibility on day one with company match
Free onsite fitness facility and walking trails
Cross training, growth, and promotion from within
What are you waiting for? Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
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