What are the responsibilities and job description for the Desktop Support IV (Onsite) position at Serigor Inc.?
Job Title: Desktop Support IV (Onsite)Location: Madison, WIDuration: 12 MonthsJob Description:This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.List any special qualifications & years of experience: QualificationDesired ExperienceEnd-user Technical support of Windows environments5 yearsTechnical support of Windows 10 or Windows 115 yearsInstallation and support of Microsoft Office Suite5 yearsDeployment and technical support of x86/x64 computers5 yearsDesktop Software installation, support, and troubleshooting5 yearsUse of remote desktop/remote control tools for remote support2 yearsUse of the Microsoft Remote Server Administration Tools2 yearsUse of Microsoft MECM/SCCM for software deployment, remote control, and windows updates1 yearsSupport of iOS or Android mobile devices with an enterprise Mobile device management solution1 yearsSupport of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product1 yearExperience in technical writing and documentation1 yearTop Skills: Independently perform a variety of desktop support related tasksExperience in customer service concepts, practices and procedures related to desktop supportExtensive knowledge with desktop technologyEnd-user Technical support of Windows environments (5 years)Technical support of Windows 10 or Windows 11 (5 years)Installation and support of Microsoft Office Suite (5 years) Powered by JazzHRRGOsripSHV
Salary : $40,000 - $45,000