What are the responsibilities and job description for the Counter - One Hot Mama's HHI position at SERG Restaurant Group?
Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
- Promote, work, and act in a manner consistent with the mission of the SERG Restaurant Group.
- Warmly and graciously greet all guests and seat them at tables.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server?s name upon seating.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with guests to ensure satisfaction with food and service.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inform guests of establishment specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests? needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Assist with preparing and serving food and beverages.