What are the responsibilities and job description for the Patient Intake Coordinator position at Serenity Mental Health Centers?
Patient Intake Coordinator
Employment Type: Full-Time
Serenity Healthcare is hiring a Patient Intake Coordinator to support new patients as they begin care. In this role, you’ll guide individuals through the intake process, gather important information, and ensure they feel informed and supported from their first interaction with our team. No prior healthcare experience required — training is provided.
What You’ll Do
- Speak with new patients to explain services and next steps in the intake process
- Gather and document medical history, medications, and required information
- Help schedule appointments and prepare patients for their first visit
- Provide clear answers to questions about services, procedures, and timelines
- Maintain accurate records in electronic systems
- Collaborate with clinical and administrative teams to support a smooth onboarding experience
What We’re Looking For
- 2 years of experience in a customer-facing role (customer service, hospitality, support, etc.)
- Strong communication skills and ability to build trust with patients
- Organized, detail-oriented, and comfortable documenting information accurately
- Ability to manage multiple conversations and tasks in a fast-paced environment
- Basic computer and data-entry skills
- High school diploma or equivalent required
Pay & Benefits
- Competitive pay based on experience
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year) 10 paid holidays
- Opportunities for growth as the organization expands
Schedule
- Three 13-hour shifts per week (four days off)
About Serenity Healthcare
Serenity Healthcare focuses on delivering innovative, evidence-based care while creating a supportive experience for every patient. Our teams work together to provide clear communication, efficient processes, and a welcoming environment from the first interaction onward.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.