What are the responsibilities and job description for the Hospitality Lead position at Serenity Mental Health Centers?
Hospitality Lead
Ready to Lead with Purpose? Join Our Team.
At Serenity, we’re building high-impact teams and transforming the way people experience well-being. No prior industry experience required—just leadership, drive, and a genuine commitment to helping other succeed.
You Know People. We’ll Teach You the Rest.
We’re not looking for industry experience— Serenity is seeking highly motivated and ambitious individuals who can create a functional dynamic in the office. If you’re people-focused and want to be passionate about the work you do, we’ll provide the training you need.
The Role:
As a Hospitality Lead, you’ll connect deeply with individuals, guide them through their options, address any concerns, and help them take the next steps in their journey—while also supporting your team as needed.
If you're ready to make a difference, elevate the experience, and grow your career with a forward-thinking team, we want to hear from you.
What You’ll Do
- Connect with everyone client you meet with
- Educate and answer questions about our life-changing offerings
- Help individuals feel comfortable and supported as they begin their journey
- Be adaptable and step in for other roles when necessary
What You Need
- High School Diploma or GED; some college preferred
- Strong customer service mindset
- Excellent verbal and written communication skills, and basic math skills
- Minimum of 3 years of full-time experience preferably in leadership
- Experience in roles like: customer service, hospitality, dental or vision offices, personal coaching, or high-end restaurant service
Why You’ll Love Working Here
- Fulfillment – Make a real impact by helping others achieve their goals
- Career Growth – We promote from within and offer plenty of room to advance
- Competitive Pay
- Excellent Benefits – 90% coverage for medical, dental, and vision
- 401(k) – Invest in your future with us
- Paid Time Off – 10 PTO days (15 after your first year) 10 paid holidays for rest and renewal
Who We Are
We use advanced technology to deliver solutions and help individuals achieve long-term success, even when other options haven’t worked. Our approach is rooted in evidence-based research and proven results. We're changing lives every day.
We are an Equal Opportunity Employer—if you’re qualified, you’re welcome here. This position is contingent upon a successful criminal background check and drug screening upon hire.