What are the responsibilities and job description for the Customer Care Specialist position at Serenity Mental Health Centers?
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact – Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we’re transforming mental wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step.
💡 No medical experience required. We provide full paid training and national certification.
About the Role
As a Customer Care Specialist, you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other mental health conditions. You’ll be a calming, consistent presence throughout their care experience.
Key Responsibilities:
- Deliver one-on-one support during patient treatment sessions
- Operate and monitor TMS equipment (training provided)
- Encourage patients using positive tools like journaling, goal-setting, and mindfulness
- Maintain accurate session records and communicate with medical staff
- Create a warm, supportive environment for every patient
About Serenity Healthcare
Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven’t found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more.
Ready to Make a Difference?
Apply now and be the reason someone finds hope again.
Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply.
Who We’re Looking For
We hire people for character and heart, not just experience. We’re especially interested in individuals with backgrounds in:
- Customer service, hospitality, education, retail, or similar people-facing roles
- A passion for supporting others through tough times
- Strong emotional intelligence and a calm, kind demeanor
Minimum Requirements:
- 2 years of full-time professional experience (any industry)
- Clear, professional verbal and written communication skills
- High level of empathy, patience, and emotional resilience
- Punctual, dependable, and open to feedback
- Must be authorized to work in the U.S.
- Background check and drug screening required
Why Join Serenity Healthcare?
At Serenity, you’ll do more than work — you’ll help people take back their lives.
Benefits Include:
- 90% employer-paid medical, dental & vision
- 10 PTO days (15 after 1 year) 10 paid holidays
- 401(k)
- Rapid promotion opportunities as we grow
- Positive, mission-driven culture where your contribution matters
