What are the responsibilities and job description for the Customer Care Coach position at Serenity Mental Health Centers?
Customer Care Coach
Want to Help People Move Forward? Join Serenity.
Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.
We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.
No Specialized Background Required — We’ll Train You
You bring the attitude and experience. We’ll provide the training.
If you have 2 years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.
What You’ll Do as a Customer Care Coach
In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well-being.
Your day-to-day may include:
- Working one-on-one with individuals throughout the day
- Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
- Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
- Preparing daily plans to help participants get the most value from each session
- Tracking progress and updating internal records so the team stays aligned
- Creating a calm, welcoming environment where people feel comfortable and supported
What You Need
- 2 years of full-time professional experience demonstrating reliability and strong work ethic
- Strong interpersonal skills with a naturally positive, people-focused attitude
- Clear communication skills both in person and in writing
- Ability to remain calm and supportive in fast-paced environments
- Willingness to learn, grow, and accept feedback
- Authorization to work in the United States
Why People Love Working at Serenity
- Meaningful Work - Help people make positive progress and feel supported along the way.
- Career Growth - Strong advancement opportunities as the company continues to expand.
- Competitive Pay
- Great Benefits:
- 90% employer-paid medical, dental, and vision coverage
- 10 PTO days (15 after the first year) 10 paid holidays each year
- 401(k) retirement program
Who We Are
Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference.
By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.
Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.