Authorization Specialist

Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)

At Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.

This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.

⚠️ Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.

• Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
• Coordinate with outside providers to obtain relevant medical records and patient history
• Prepare, submit, and follow up on insurance authorization requests
• Manage and organize incoming faxes and patient documentation
• Represent and advocate for patients during clinical review calls with insurance providers
• Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
• Collaborate with clinical and administrative teams to support efficient patient care
• Perform other administrative and operational duties as needed

Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.

We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.

Required Qualifications:

• Strong desire to advocate for patients and ensure access to medically necessary treatment
• Excellent problem-solving and critical thinking skills
• Ability to manage deadlines, multitask, and stay organized
• Strong communication skills — comfortable working with clinical staff and external providers
• High attention to detail in documenting patient and insurance information
• Confidence using online systems, EHR platforms, and computer tools

Preferred (Not Required):

• Experience in medical authorization, insurance coordination, or a healthcare administrative role
• Familiarity with TMS, behavioral health, or prior authorization processes

• Mission-driven work – Help patients access care that changes lives
• Career growth – Join a rapidly growing mental healthcare company
• Supportive culture – Be part of a team that values both people and performance

Benefits:

• Competitive pay
• 90% employer-paid medical, dental, and vision insurance
• Life insurance and flexible spending account
• 401(k) retirement plan
• 10 paid holidays paid time off
• A culture that values your well-being and work-life balance