What are the responsibilities and job description for the Program Manager (Outpatient Services) position at Serenity Lane?
About Serenity Lane
At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here.
About the Role
As a Program Manager of our Salem Outpatient Clinic, you will be responsible for overseeing the daily operations of your assigned Outpatient office(s), including supervision of staff, ensuring compliance with regulatory standards, managing budgets and resources, and supporting the clinic’s mission of delivering compassionate, effective treatment for individuals affected by substance use disorders.
What You’ll Do
- Lead daily operations of an Outpatient Substance Use Disorder Treatment Clinic, ensuring smooth delivery of patient care services.
- Supervise, support, and develop clinical and administrative staff through regular meetings, trainings, and performance evaluations.
- Maintain compliance with CARF standards, Oregon Administrative Rules (OARs), and internal policies through quality assurance activities.
- Manage clinic budgets and resources to ensure fiscal efficiency.
- Provide direct patient care services when needed.
- Collaborate with leadership teams to drive program improvement and clinical excellence.
- Engage in community outreach and represent the clinic in marketing efforts.
- Deliver educational lectures in coordination with Residential Program leadership.
What We’re Looking For
- Certified Alcohol and Drug Counselor II (CADC II) or national equivalent (required)
- Proven experience providing Substance Use Disorder treatment in a clinical setting (required)
- Previous experience in a supervisory or managerial role overseeing clinical staff (required)
- Strong leadership skills with the ability to motivate, guide, and support a multidisciplinary team
- Solid understanding of evidence-based practices in addiction treatment and recovery
- Excellent organizational, communication, and problem-solving abilities
- Comfortable working with electronic health records – experience (preferred)
- Familiarity with Oregon Administrative Rules (OARs) related to SUD treatment (preferred)
- Knowledge of CARF standards for SUD programs (preferred)
- Commitment to integrity, professionalism, and compassionate care in all interactions
- Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace)
What We Offer
- Medical, Dental, Vision Insurance
- 403(b) Retirement Plan
- Education Assistance
- Paid Time Off & Sick Pay
- Wellness Programs
- ? Work-Life Balance
- Opportunities for growth and career advancement
- Supportive, mission-driven team environment
- Inclusive, respectful workplace culture
Why Work at Serenity Lane?
You’ll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You’ll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture.
How to Apply
Select the [Apply] button next to this role.
Please direct any questions to recruiting@serenitylane.org
Qualified applicants will be as soon as possible.
** Offers contingent on background check and drug screening.
Diversity & Inclusion
Serenity Lane is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued. We strongly encourage candidates from all backgrounds, identities, and experiences to apply.