Team Lead Supervisor

Job description:

Responsibilities

Training and Onboarding Oversight

• Supervise training and onboarding processes.
• Process the conversion of applicants to caregivers.
• process certifications and evaluations for converted applicants.
• Review onboarding documentation.
• Follow up with the onboarding team regarding applicants pending conversion.
• Ensure that onboarding reports are updated daily.
• Step in as trainer when needed

Case Management Communication

• Handle communication regarding client hospitalization/rehab admittance and nursing homes.
• Coordinate with Case Managers on Service Changes: Maintain communication with case managers to report service declines and necessary changes in care plans. Document all correspondence and upload it to the client’s profile.

Caregiver Management

• Process caregiver reinstatements and ensure documentation is up to date.
• Coordinate the annual performance evaluation process for ALL caregivers, ensuring forms are completed, signed, and uploaded to caregiver profiles.
• Handle caregiver check distribution with the support of one onboarding team member/receptionist

Office Management

• Manage ADP access and responsible for the office staff tardiness report. Send a weekly report to HR.
• Provide meal in/out reports to HR.

Any other duties assigned by management.