Branch Manager

Branch Manager 

Job Summary

The Branch Manager is an expert in the administration of home care agencies and has an in-depth understanding of the laws and regulations of caregiving. This role is responsible for the management and direction of a growing branch of Serenity. 

Responsibilities

• Oversees the payment of rent, purchasing of supplies and maintenance of the office
• Administer the upkeep and time-keeping of the company car.
• Manages the upkeep of relevant business licenses
• Responsible for the managing of personnel, including performance management, recruitment, onboarding, training, dismissal
• Compiles weekly and monthly reports on key performance indicators to be submitted to the administrative managers
• Resolves escalated client and caregiver complaints as needed
• Ensures that utilization hours of insurances are maximized
• Corresponds with case managers on the decline of services and care plan deviations
• Assists in the staffing of remote or special case clients
• Trains and supervises client coordinators, offering continual training
• Receives on-call messages and redirects as need be
•  Assist with the posting and monitoring of open visits
• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Maintains positive relationships with case managers to build and maintain client base
• Advertises , markets , and promotes growth campaigns to offer services to local healthcare organizations
• Implements and interprets service and operational policies, ensuring compliance within state/federal/ local and company guidelines
• Ensures the confidentiality of private information for clients and caregivers
• Facilitates weekly team meetings and Establishes weekly and monthly goals for the agency
• Oversee recruitment initiatives and coordinate with recruitment supervisors
• Attends marketing meetings and participates in marketing endeavors as need be
• Receives reports from supervisory field visits and monitors completion of visits
• Observes the time keeping of employees and verifies time in case of missed punches
• Communicates the need for upcoming positions and personnel in advance
• Responsible for overall performance of the location

Required Skills/Abilities

• 24hrs Online Caregiverlist training certificate
• Basic computer proficiency and familiarity with the Microsoft Suite
• Strong attention to detail and documentation
• Excellent written and verbal communication skills.
• Superb organizational skills and self-management skills
• Excellent Leadership and people skills
• Initiative and drive to see a project through and the company’s success.
• Valid driver’s license, current auto insurance, and a clean driving record.

Education and Experience

• Bachelor’s Degree Preferred
• Five years of experience in Home Healthcare, Homecare, Caregiving or similar field
• 2-3 years of managerial or supervisory experience within the homecare setting

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer

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