Bilingual Team Lead Home Care Services

Job Summary:

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

Key Responsibilities:

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.
• Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.
• Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.
• Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.
• Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.
• VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.
• Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.
• Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.
• Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.
• Additional Duties: TL will undertake any other duties assigned by their supervisors.

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory, team lead, or training experience preferred.
• Experience working with caregiver staffing, visit verification, and client authorization management preferred.
• Must be bilingual (Spanish)
• Strong leadership and team training abilities. Responsible for training and supporting Client Coordinators
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling