What are the responsibilities and job description for the Medical Receptionist position at Serenity Healthcare?
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Patient Experience Coordinator
Serenity is looking for Patient Experience Coordinators (PEC) for our Phoenix area offices. As a PEC, you will primarily support our patients by extending a warm welcome, addressing questions or concerns, and overall creating a positive and comfortable atmosphere. Through personable and genuine conversations, you will develop memorable experiences for them to receive the best care. We are looking for people who thrive in social interactions and find gratification in improving someone’s day.
Serenity is looking for Patient Experience Coordinators (PEC) for our Phoenix area offices. As a PEC, you will primarily support our patients by extending a warm welcome, addressing questions or concerns, and overall creating a positive and comfortable atmosphere. Through personable and genuine conversations, you will develop memorable experiences for them to receive the best care. We are looking for people who thrive in social interactions and find gratification in improving someone’s day.
Benefits of working with Serenity
- Insurance benefits (Medical, Dental, Vision)
- Opportunity for growth and advancement
- Fast-paced office setting
- Paid Time Off
- Major Holidays Off
- 401K
- Paid orientation
- Office Lunches and Treats
Daily Job Essentials
- Extend a warm greeting to each patient and attempt to make meaningful conversation.
- Help patients feel valued by creating rapport, remembering their names, their interests, and stories.
- Build patient trust by answering questions, addressing worries, respecting boundaries, and being sensitive to their individual challenges.
- Rotate through various office tasks throughout the day.
Minimum Qualifications
Who We Are
Serenity believes people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patients’ lives to providing an experience that allows you to do your best work. We take our people and culture seriously and make it a priority to invest in both.
Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.
- High School Diploma/ GED.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
- Proven ability to multitask in a fast-paced environment.
- Previous experience in a reception or personal customer service industry.
Who We Are
Serenity believes people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patients’ lives to providing an experience that allows you to do your best work. We take our people and culture seriously and make it a priority to invest in both.
Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.
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