What are the responsibilities and job description for the Customer Experience Manager position at Serenity Healthcare?
Customer Experience Manager - Operations
Location: Sugar Land, TX
Employment Type: Full-Time
Compensation: $90,000k annually
Overview
Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority.
We're looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction.
What You'll Do
No industry-specific experience required — full training provided.
You've worked in environments where service quality was everything. You know how to lead a team, maintain high standards, and ensure every interaction leaves a strong impression.
You're comfortable balancing people leadership with operational execution, and you take pride in building teams that deliver consistent, high-level results.
Compensation & Benefits
Location: Sugar Land, TX
Employment Type: Full-Time
Compensation: $90,000k annually
Overview
Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority.
We're looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction.
What You'll Do
No industry-specific experience required — full training provided.
- Oversee daily operations in a customer-facing, high-volume environment
- Lead, coach, and develop team members to deliver a high-touch, professional experience
- Ensure every interaction is welcoming, efficient, and consistent
- Manage staffing, scheduling, and workflow execution
- Monitor and improve key performance metrics (KPIs) related to service, efficiency, and overall experience
- Guide conversations and provide clear, confident communication to customers
- Identify opportunities to improve processes, service quality, and team performance
- Step in as needed to support the team and maintain service levels
- Fast-paced environment where attention to detail and composure under pressure matter
- A balance of people leadership and operational execution
- High standards — success is measured by team performance and customer experience quality
- A role where you are actively coaching, problem-solving, and driving results daily
- 10 years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
- Proven ability to manage performance metrics and drive results
- Experience coaching team members and leading performance-based conversations
- Strong communication skills with a service-oriented, professional approach
- Comfortable working in a structured, process-driven environment
- Highly organized with the ability to manage multiple priorities in a high-volume setting
- Hospitality, restaurant, hotel, or guest services leadership
- Retail or service environments with high standards and performance expectations
- Experience in customer experience or relationship-driven environments
You've worked in environments where service quality was everything. You know how to lead a team, maintain high standards, and ensure every interaction leaves a strong impression.
You're comfortable balancing people leadership with operational execution, and you take pride in building teams that deliver consistent, high-level results.
Compensation & Benefits
- $90,000 base salary performance-based bonuses
- Health, dental, and vision coverage (majority employer-paid)
- 401(k) retirement plan
- Paid time off: 10 days (15 after one year) 10 paid holidays
- Clear advancement and growth opportunities
Salary : $90,000