What are the responsibilities and job description for the Call Center Agent position at Serenity Healthcare?
Location: Provo, UT
Employment Type: Full-Time or Part-Time (after training)
Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you'll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required — we provide paid training.
What You'll Do
Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven't worked. Our mission is to help patients take back their lives with compassion, clarity, and care.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Employment Type: Full-Time or Part-Time (after training)
Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps toward wellness. In this role, you'll speak with individuals who have already expressed interest in care, answer questions, and help schedule appointments with empathy, clarity, and confidence. No healthcare experience required — we provide paid training.
What You'll Do
- Speak with prospective and existing patients to schedule and manage appointments
- Guide hesitant callers with empathy and solutions-focused communication
- Convert inbound leads into scheduled appointments through confident follow-up
- Verify patient information and insurance details
- Enter and update patient data accurately in the EMR system
- Respond to patient questions, concerns, and escalations professionally
- Follow established protocols to ensure consistent, high-quality service
- Collaborate with clinic and care teams to support a seamless patient experience
- High school diploma or GED
- Experience in a high-volume customer service or call center environment
- Strong verbal and written communication skills
- Ability to stay calm, organized, and professional in a fast-paced setting
- Basic computer and data-entry skills (Microsoft Office a plus)
- Starting at $16.50/hour, with growth to $19.50/hour within 6 months
- $1.00/hour bilingual differential for fluent Spanish/English speakers
- 90% employer-paid medical, dental, and vision insurance
- 401(k) retirement plan
- 10 PTO days (15 after first year) 10 paid holidays
- Flexible shift scheduling
- Paid training required: four consecutive weeks, 40 hours per week
- After training, choose full-time or part-time scheduling
Serenity Healthcare provides innovative, evidence-based mental health treatments that help patients achieve lasting outcomes when traditional options haven't worked. Our mission is to help patients take back their lives with compassion, clarity, and care.
Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Salary : $17