Front office clinical coordinator

About Serenity:

Serenity specializes in the treatment of teens and young adults ages 14–28 who are struggling with mental health and/or substance use challenges. We offer Intensive Outpatient (IOP) and Outpatient services, providing individual, group, and family therapy with an emphasis on peer support and family involvement to promote lasting change.

We’re dedicated to providing an environment that fosters growth and collaboration for both our clients and our staff.

Position Overview:

This position combines receptionist and administrative duties with some clinical coordination responsibilities. The ideal candidate is detail-oriented, personable, and comfortable working in a behavioral health setting.

As part of our ongoing effort to streamline office systems, this role will also work with the owner to organize and document workflows that support efficient and consistent operations. Candidates with clinical knowledge or experience in a mental health setting are strongly preferred.

Responsibilities:

• Greet and check in clients, answer phones, emails, and treatment inquiries
• Schedule appointments and maintain clinician calendars
• Complete initial phone intake screenings and assist in determining program eligibility and scheduling assessments.
• Ensure clients complete initial paperwork
• Assist with oversight of clinical documentation completion/compliance and facility licensing requirements
• Assist with insurance and licensing audits
• Collection of client drug tests
• Creation and maintenance of employee files and training records
• Verify insurance benefits and discuss financial responsibility requirements with clients
• Complete prior authorizations for treatment and assist with concurrent reviews
• Support billing processes and coordinate with billing services to ensure proper claims submission
• Maintain organized client paperwork and assist with clinical documentation tracking
• Order and organize office supplies
• Collaborate with the owner to review existing office systems, identify process improvements, and help create written guides for daily operations

Education:

• Minimum, high school diploma
• Bachelor’s degree in Psychology or a similar field preferred
• Administrative experience 1-2 years preferred
• CPR/First Aid certification preferred

Benefits:

Health Insurance - 50% employer contribution - (Full time employees)

PTO

Hours

Mon-Friday:

Hours may vary with some flexibility but typical hours are: Mon-Fri 11am-6pm (every other weds 10am-6pm)

Job Types: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Health insurance
• Paid time off