What are the responsibilities and job description for the Scheduling Coordinator and Customer Care Specialist position at Serenity Air Inc.?
Benefits:
Serenity Air, Inc. is a growing HVAC company that follows Christian values. We are a family-operated business that values excellent customer service and high quality work. We are looking to hire a positive, friendly, reliable and detail-oriented person to join our team!
Must be available to work the following schedule:
Full-Time, Monday - Friday, 7:00am - 4:30pm, No Weekends, $25 per hr, Pay Based on Experience. PTO, Paid Holidays, Medical
Customer Care Specialist:
Reception – Schedule or redirect incoming calls, promptly respond to email inquiries requiring service or scheduling
Customer Care – Working with Technicians to debrief service calls, follow up with customers, appointment confirmations, collect open invoices and ensure account accuracy
Develop and maintain friendly, respectful and helpful customer service relationships for all new and long-term customers.
Maintain Data – Update lead sites & multiple database platforms
Scheduling Coordinator / Dispatch:
Maintaining service and sales schedules – All scheduling and technician monitoring, filling schedule gaps, adjusting schedule for efficiency and preparing/updating technicians for the day
Membership Program – Seasonal scheduling and maintaining extensive customer database
Assisting Service Manager – Ensuring needs are met for customers and technicians, prioritizing tasks, communicating corrections and team training opportunities and general support
Coordinating Repairs – Working with technicians to secure estimate approval, order parts and schedule return trips appropriately
Working closely with other office staff to complete priority tasks
Additional tasks as required to support SAI team and overall business success
Job Qualifications:
Proven excellent written and verbal communication and customer service skills
Experience with MS Office: Outlook, as well as Google applications - (Service Titan experience welcomed)
Strong work ethic
Team-oriented
Professional appearance and demeanor
Organized, self-motivated and detailed
Strong ability to multi-task and adapt under redirection and project timeline restrictions
- Paid time off
- Training & development
Serenity Air, Inc. is a growing HVAC company that follows Christian values. We are a family-operated business that values excellent customer service and high quality work. We are looking to hire a positive, friendly, reliable and detail-oriented person to join our team!
Must be available to work the following schedule:
Full-Time, Monday - Friday, 7:00am - 4:30pm, No Weekends, $25 per hr, Pay Based on Experience. PTO, Paid Holidays, Medical
Customer Care Specialist:
Reception – Schedule or redirect incoming calls, promptly respond to email inquiries requiring service or scheduling
Customer Care – Working with Technicians to debrief service calls, follow up with customers, appointment confirmations, collect open invoices and ensure account accuracy
Develop and maintain friendly, respectful and helpful customer service relationships for all new and long-term customers.
Maintain Data – Update lead sites & multiple database platforms
Scheduling Coordinator / Dispatch:
Maintaining service and sales schedules – All scheduling and technician monitoring, filling schedule gaps, adjusting schedule for efficiency and preparing/updating technicians for the day
Membership Program – Seasonal scheduling and maintaining extensive customer database
Assisting Service Manager – Ensuring needs are met for customers and technicians, prioritizing tasks, communicating corrections and team training opportunities and general support
Coordinating Repairs – Working with technicians to secure estimate approval, order parts and schedule return trips appropriately
Working closely with other office staff to complete priority tasks
Additional tasks as required to support SAI team and overall business success
Job Qualifications:
Proven excellent written and verbal communication and customer service skills
Experience with MS Office: Outlook, as well as Google applications - (Service Titan experience welcomed)
Strong work ethic
Team-oriented
Professional appearance and demeanor
Organized, self-motivated and detailed
Strong ability to multi-task and adapt under redirection and project timeline restrictions
Salary : $25 - $40