Branch Manager

Location: Pullman, WA 99163

Summary

The Branch Manager is an integral team member with exceptional organizational, communication, and leadership skills. Entrusted with ensuring our clients receive the highest quality of care and satisfaction, the Branch Manager will oversee the client care process, lead a team of caregivers, and ensure personalized, compassionate, and effective care for all clients.

Essential Duties And Responsibilities

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Mission, Vision, and Values Alignment: Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
• Client Assessment and Care Planning: Conduct comprehensive assessments of clients' health needs, evaluating physical, emotional, and social factors to develop personalized care plans. Collaborate closely with healthcare professionals, clients, and their families to create, implement, and adapt care plans, ensuring they align with evolving needs.
• Care Coordination and Supervision: Oversee and coordinate care services, including scheduling caregivers, organizing visits, and ensuring seamless transitions between care providers. Supervise caregivers, providing guidance, training, and support to ensure adherence to care plans, protocols, and quality standards.
• Client Engagement and Communication: Serve as the primary liaison between clients, their families, caregivers, and healthcare professionals, addressing concerns, resolving issues, and ensuring open communication channels. Advocate for clients' needs, ensuring their voices are heard and respected throughout the care process.
• Quality Assurance and Compliance: Maintain accurate and up-to-date documentation of client records, ensuring compliance with regulatory standards and organizational protocols. Conduct regular quality assessments, reviewing care plans and outcomes to identify areas for improvement and ensure service excellence. Ensure compliance with employee records, including licensure and training.
• Resource Management: Manage resources efficiently, including staffing levels, supplies, and equipment, to meet client care needs within budgetary constraints. Identify opportunities for cost-effective improvements in service delivery.
• Team Management and Supervision: Recruit, train, and supervise a team of caregivers, ensuring they possess the necessary skills and knowledge to provide high-quality care. Conduct regular performance evaluations and provide constructive feedback for professional development. Serve as a backup to Scheduling Coordinators and caregivers, providing immediate assistance during emergencies or absences. Ensure accurate timecards are submitted on time, and correct all missed punches when received in writing from a caregiver.
• Continuous Improvement and Development: Participate in Serengeti Care educational programs, including but not limited to leadership meetings, annual in-service programs, workshops, and continuing education programs. Stay informed about industry trends, best practices, and emerging technologies. Propose and implement innovative solutions to enhance the quality and efficiency of client care.
• Perform other duties as assigned.
  
  
  

Key Competencies

• Leadership Skills: Exhibits a results-driven approach by setting ambitious yet attainable goals and fostering accountability among self and team members to consistently deliver exceptional outcomes. Demonstrates adeptness in fostering high-performing teams through cohesive collaboration, valuing diverse talents, and leveraging collective strengths to achieve shared organizational objectives.
• Effective Communication: Proficiently engages with individuals from diverse cultural and socio-economic backgrounds, demonstrating active listening, clear articulation, and skilled utilization of non-verbal cues. Resolves conflicts with empathy and maintains emotional composure in challenging situations, ensuring effective communication.
• Adaptable Decision-Maker and Change Facilitator: Demonstrates proficiency in problem-solving methodologies and decision-making, integrating diverse perspectives and data to arrive at sound conclusions. Adapts seamlessly to change, stays flexible in dynamic environments, and guides teams through transitions, ensuring effective navigation of evolving landscapes.
• Prioritization and Time Management: Demonstrates exceptional time management skills by prioritizing tasks, allocating resources, and ensuring duties and deadlines are completed on time without compromising quality or accuracy.
  
  
  

Qualifications

• Language: Intermediate ability to effectively communicate with others; read, write, comprehend, and interpret documents, correspondence, and memos.
• Math: Intermediate math reasoning skills with the ability to add, subtract, multiply, and divide in all units of measure, calculate figures, and count money.
• Reasoning: High skill ability to reason with logic, solve practical problems, and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Technical Aptitude: High skill and ability to train in various systems and office equipment. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint) and Employee scheduling management.
  
  
  

Working Environment and Physical Requirements

The work environment characteristics described represent those an employee may encounter while performing the essential functions of this job. Work is performed in a fast-paced office environment, with exposure to fluctuating temperatures, moderate noise levels, cleaning chemicals, airborne particles, and occasional outside fluctuating weather conditions.

Ability to see color and have clear vision at 20 inches or less. Ability to regularly sit, utilize hands and fingers, reach (with arms), talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels safely, and conscientiously carry at least 50 pounds without assistance, adhering to safety and lifting protocols. Ability to frequently balance, kneel, climb, stoop, and crouch.

Education/Experience

• A bachelor's degree in healthcare administration or a related field is preferred.
• One of the following Certificates is preferred: Home Care Aide (HCA), or Certified Nursing Assistant (CNA).
• At least one year of scheduling experience is preferred.
  
  
  

Schedule

Hours may fluctuate depending on organizational needs. Corporate office hours are Monday-Friday.

Why You’ll Love Working Here

Opportunity to lead and grow within a mission-driven organization dedicated to delivering exceptional client care. Collaborative environment where you'll work closely with branch leaders and community partners.

Serengeti Care Partners is an Equal Opportunity Employer and complies with ADA regulations. Employment is at-will, and this posting does not constitute a contract of employment.