Branch Manager (On-Call)

Location: Olympia, WA, 98501

Summary

The On-Call Branch Manager provides temporary leadership and operational support to branches during periods of staff leave or critical staffing shortages. This role is responsible for maintaining day-to-day branch operations, supporting caregiver staffing and scheduling, ensuring compliance with company policies, and upholding quality standards for client care. The On-Call Branch Manager may be assigned to cover gaps in leadership when a Branch Manager, Staffing Coordinator, or Care Services Liaison is temporarily unavailable.

Essential Duties And Responsibilities

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Mission, Vision, and Values Alignment

• Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
  
  
  

Leadership & Branch Operations

• Provide interim leadership and operational oversight for assigned branch locations as needed.
• Ensure branch compliance with all regulatory requirements, company policies, and documentation standards.
• Act as the primary point of contact for client and caregiver concerns during assignments.
• Support the Regional Manager with branch-level initiatives and operational assessments.
  
  
  

Staffing & Scheduling

• Manage caregiver schedules to ensure full coverage for all active clients.
• Respond promptly to caregiver call-outs and arrange shift replacements.
• Monitor caregiver availability and proactively fill schedule gaps.
• Assist with caregiver onboarding, credential verification, and compliance tracking.
• Ensure professional, documented communication with caregivers regarding scheduling and branch updates (avoiding reliance on text messages).
  
  
  

Recruitment & Onboarding Support

• Assist with caregiver interviews and hiring processes during critical staffing shortages.
• Track onboarding progress and maintain accurate documentation.
• Collaborate with the home office HR and Training teams to ensure credentialing and compliance standards are met.
  
  
  

Administrative Support

• Generate weekly scheduling reports and assist with payroll accuracy related to caregiver shifts.
• Maintain regular office presence during assignments and ensure coverage expectations are met.
• Provide leadership coaching to temporary or new branch staff when needed to ensure continuity of operations.
  
  
  

Other Duties

• Perform additional tasks as required.
  
  
  

Key Competencies

• Customer Service Focus: Knowledge of administrative support principles with a collaborative and customer service mindset to interact with internal and external clients and vendors frequently. Actively listen to client needs, respond promptly and courteously, and strive to exceed expectations while demonstrating empathy, patience, and problem-solving abilities. Aim to provide personalized solutions and foster long-term client satisfaction.
• Professionalism: Always demonstrate a professional demeanor, including reliability, integrity, and confidentiality, when managing sensitive information or interactions with executive leaders.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Effective Communications: Communicate professionally with stakeholders from various cultural and socio-economic backgrounds at all levels of the organization, promoting a positive, diverse, collaborative, and supportive environment.
• Organizational & Time Management: Superior attention to detail and strong organizational skills to effectively manage calendars, appointments, files, and documents. Ability to multitask, prioritize tasks, handle multiple responsibilities, and maintain a well-structured work environment.
• Technology Proficiency: Proficiency in office software and equipment, such as word processing, spreadsheets, email, and scheduling tools; demonstrating the ability to adapt to new technologies and learn new software quickly.
• Working Independently and Collaboratively: The ability to work independently and as a part of a team. Should be self-motivated, capable of managing tasks, and effectively prioritizing workload when working alone, demonstrating strong collaborative skills by actively contributing to the team environment to achieve shared goals.
  
  
  

Qualifications

• Language: Intermediate ability to effectively communicate with others; read, write, comprehend, and interpret documents, correspondences, and memos.
• Math: Intermediate math reasoning skills with the ability to add, subtract, multiply, and divide into all units of measure, calculating figures, and count money.
• Reasoning: High skill in reasoning with logic, solving practical problems, and managing a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Technical Aptitude: High skill and ability to train in various systems and office equipment. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint).
  
  
  

Working Environment and Physical Requirements

The work environment characteristics described represent those an employee may encounter while performing the essential functions of this job. Work is performed in a fast-paced office environment, with exposure to fluctuating temperatures, moderate noise levels, cleaning chemicals, airborne particles, and occasional outside fluctuating weather conditions.

• Ability to see color and have clear vision at 20 inches or less.
• Ability to regularly sit, utilize hands and fingers, reach (with arms), talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels safely, and conscientiously carry at least 50 pounds without assistance, adhering to safety and lifting protocols.
• Ability to frequently balance, kneel, climb, stoop, and crouch.
  
  
  

Education/Experience

• 2 years of experience in home care operations, branch management, or healthcare staffing leadership.
• Strong knowledge of caregiver scheduling, onboarding, and compliance tracking.
• Excellent leadership, communication, and problem-solving skills.
• Highly organized and adaptable to new environments and changing needs.
• Must have a valid driver’s license and reliable transportation to travel to assigned branch locations.
• Strong organizational skills, attention to detail, and excellent communication abilities.
• Ability to handle sensitive information with professionalism and maintain confidentiality.
  
  
  

Schedule

• Hours may fluctuate depending on organizational needs. Office hours are Monday-Friday. Occasional overtime (OT) may be required.
• This is an on-call, as-needed role. Assignments are based on business need and may vary in duration.
• Compensation is provided only for hours actively worked during scheduled assignments.
• Some travel between branch locations is required; mileage reimbursement is available according to policy.
• May require occasional evening or weekend hours depending on branch support needs.