What are the responsibilities and job description for the Front Desk Associate position at Serene Health Ob/Gyn & Wellness: Delisa Skeete...?
Front Desk Receptionist – OB/GYN & Women’s Health
Location: Fort Lauderdale, FL
About Us
At Serene Health OB/GYN & Wellness, our mission is to provide exceptional women’s healthcare with an emphasis on clinical excellence, compassion, and outstanding customer service. We strive to create a warm, welcoming, and family-friendly environment where every patient feels valued and every team member is supported.
We are growing and looking for an enthusiastic, compassionate, and organized Front Desk Receptionist to join our team!
Position Summary
As the first point of contact for our practice, you will play an essential role in creating a positive patient experience. We are looking for someone who enjoys helping others, thrives in a fast-paced medical office, and is committed to delivering exceptional customer service.
If you are a quick learner, highly organized, dependable, and have a positive attitude, we’d love to meet you!
Responsibilities
- Greet and welcome patients in a friendly and professional manner.
- Check patients in and out efficiently.
- Verify insurance eligibility and demographic information.
- Schedule, reschedule, and confirm appointments.
- Answer multi-line phone calls and direct calls appropriately.
- Respond to patient inquiries with professionalism and empathy.
- Scan, upload, and accurately index documents into the electronic medical record (EMR)
- Collect copays and patient balances.
- Maintain patient confidentiality and HIPAA compliance.
- Work collaboratively with providers and clinical staff to ensure a seamless patient experience.
- eClinical Works experience a plus
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Detail-oriented with excellent time management skills.
- Professional appearance and positive attitude.
- Ability to work independently and as part of a team.
- Comfortable working in a fast-paced environment.
- Reliable and punctual.
Preferred Qualifications
- Medical office experience (preferred but not required).
- eClinical Works (EHR/EMR) experience (preferred but not required).
- Knowledge of medical terminology (preferred but not required—training provided).
- Insurance verification experience is a plus.
What We Offer
- Supportive and collaborative team environment.
- On-the-job training and opportunities for professional growth.
- Competitive pay based on experience.
- Paid time off and holiday pay.
- Medical, dental, and vision benefits (if applicable).
- 401(k) (if applicable).
- Employee wellness and appreciation programs.
Why Join Us?
At Serene Health OB/GYN & Wellness, we believe that outstanding patient care begins with an outstanding team. If you’re passionate about helping others and want to make a meaningful impact every day, we’d love to welcome you to our practice.
Apply today and become part of a team dedicated to providing exceptional care to every patient, every visit.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Medical Specialty:
- Ob/Gyn
Work Location: In person
Salary : $18 - $20