What are the responsibilities and job description for the Experience Coordinator position at Serendipity Labs?
Company Description Serendipity Labs provides premium, members-only workplaces designed for companies, independent workers and mobile professionals who need flexible options to work the way they prefer. The company focuses on high-performance meeting facilities that meet corporate standards, supporting innovation and productivity for its members and their guests. The organization is committed to creating environments that make workdays more effective and lives better for those who use its spaces.
Role Description The Experience Coordinator is an on-site role based in Stamford, CT, responsible for delivering an outstanding workplace experience to members and guests. This role includes greeting and assisting members, managing front desk operations, and coordinating meeting room reservations and event setups. The Experience Coordinator helps maintain a professional, well-organized environment by overseeing workspace readiness, supplies, and basic facility issues, while supporting tours and onboarding for new members. Daily tasks also involve responding to inquiries, handling member requests, collaborating with operations and sales teams, and ensuring that all services and amenities align with Serendipity Labs’ premium standards. After hours assistance may be required, needs permitting.
Qualifications
- Customer service and hospitality skills, with a focus on creating welcoming, professional experiences for members and guests.
- Administrative and organizational skills, including handling reservations, managing calendars, and coordinating meetings and events.
- Communication and interpersonal skills, with the ability to interact effectively with a diverse member base and internal teams.
- Basic facilities and operations skills, such as monitoring workspace readiness, addressing minor issues, and coordinating with vendors or building management.
- Proficiency with common office software and workplace technology (email, calendars, CRM or booking tools, video conferencing platforms).
- Ability to multitask, prioritize, and work in a fast-paced environment with strong attention to detail and reliability.
- Experience in coworking, hospitality, corporate office operations, or a related service-focused environment is preferred.
- High school diploma or equivalent required; additional education in business, hospitality, or a related field is beneficial.