TECHNOLOGY OPERATIONS ENGINEER

Technology Operations Engineer

Onsite - Savannah, GA

Serena and Lily is a seeking a Technology Operations Engineer at their Distribution Center in Rincon, GA. This position provides a critical role in helping the vitality of the Company by ensuring smooth operations for all staff in their digital usage. This includes, but is not limited to, providing local and remote Technical Support Services to end users; including support for more complex central software and hardware technologies. The position will have a specific focus on maintaining a range of onsite hardware and equipment for employees at Serena & Lily’s distribution center. 

The Technology Operations Engineer is an onsite role, working 5 days a week out of the Serena & Lily Georgia Distribution Center. Onsite visits to additional Serena & Lily locations in the area may be needed up to once a month. The distribution center operates on the following shifts – 

1st Shift: Monday-Friday 5:30am-2:30pm EST

2nd Shift: Monday-Friday 1:30pm – 10:30pm EST

Responsibilities: 

• Provide support for a variety of computing hardware, including Windows laptops, Zebra scanguns, Xerox and Zebra printers, and Meraki networking equipment
• Provide support for a range of Windows and OSX software, including Office 365, Netsuite, Okta, Zoom, Adobe, and custom WMS software. 
• Work with other team members to resolve a range of helpdesk tickets in support of hardware and software throughout the company  
• Be part of a team that providers urgent support after hours when needed, including being part of an on call rotation. 
• Assist in the onboarding and offboarding of company employees, both in person and remote
• Researches changes in operating and application systems and is proactive in helping determine the benefits of features or solutions
• Inventory of spare components and effectively communicating needs before depleting inventory 
• Works with the team to conduct continuous research and analysis into the nature, effect and results of current and future technology which will improve the overall technology deployment at the distribution center.

Qualifications: 

• Minimum 5 years relevant experience supporting technology operations
• Requires a good knowledge of Windows 11 operating system. Knowledge of Andriod OS is a plus
• Networking knowledge is a plus
• Strong sense of urgency and ability to prioritize in fast moving environment
• Curious; willing to learn and research.  Able to expand your own knowledge through a variety of sources. 
• Capability to learn quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try new ways to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure
• Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; 
• Able to deep dive challenging problems; looks beyond the obvious and doesn't stop at the first answer
• Excellent interpersonal and communication skills
• Previous helpdesk experience is a plus
• Previous Experience supporting a warehouse desired, Knowledge of the Retail industry a plus
• Team Player - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; acts as if real success is the success of the whole team; creates a feeling of belonging in the team
• Demonstrated ability to well in a high pressure environment 

COMPENSATION: 

• $80-90k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. 
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

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Salary : $80,000 - $90,000