What are the responsibilities and job description for the Resource Room Representative position at SERCO OF TEXAS - CONCHO VALLEY?
DUTIES AND RESPONSIBILITIES:
- Adheres to the mission of SERCO.
- Shows interest and concern for all customers, treating them with respect and care.
- Assists customers in navigating computer-based information sources such as America’s Job Bank, Work in Texas, and My Texas Careers
- Assists customers with the preparation of resumes and applications.
- Explains to the customer the varieties of software programs available for their use.
- Monitors computers and printers to insure they are in good working order. Performs limited troubleshooting of personal computers and submits requests for in-depth maintenance when required.
- Operates and monitors the use of fax, copier, and phone bank.
- Obtains and maintains occupational and Labor market information.
- Make career/job information available through computer and printed material.
- Maintains information on self-assessment, career planning, occupations, employment opportunities, job market conditions, and other relevant trends.
- Keeps an accurate usage record for Resource Room on a daily basis. Performs data entry for various reports.
- Assists in maintaining inventory of available Resource Room materials. Responsible for the custody, care, and safekeeping of agency property and exercises control over expendable supplies.
- Delivers Orientation(s) for job seekers outreached via Unemployment Insurance (UI) Profiling.
- Conducts phone calls to job seekers appearing on UI and Dislocated Worker (DW) reports
- Assists with Curbside services and Virtual Lab services
- Manages VOS and Work in Texas System
- Performs other related duties as assigned.
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of and the ability to learn a variety of relevant computer software programs, computer and other office equipment, and the Internet.
- Interact with customers in a positive and productive manner. Ability to organize work requirements.
- Excellent communication/presentation and writing skills.
- Bilingual (English/Spanish) preferred.
EDUCATION AND EXPERIENCE:
- High school graduate or GED certificate.
- Experience using a variety of computer software programs.
SPECIAL REQUIREMENTS:
- Must possess and provide a valid Texas Driver's License and Automobile Liability Insurance as required by the State of Texas.
- Must have access to reliable transportation in order to travel within the service area.
Physical demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- PHYSICAL DEMANDS: While performing duties of the job, the employee is occasionally required to stand; walk; sit; for long periods of time. Employees must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds and must be able to set up the display area.
- WORK ENVIRONMENT: Fast-paced, demanding physically and mentally, will be in constant communication.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
General sign-off: The employee is expected to adhere to all company policies and to act as a role model in adherence to policies.
EQUAL OPPORTUNITY EMPLOYER, position open until filled