Systems Analyst

Position Description

If you love high profile and challenging systems analytical projects supporting the US Navy - Serco has a great opportunity for you!  This PMS-ES Systems Analyst will be on a dynamic team, providing help desk support for our DoD client located in Washington, DC.

This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment.

You will be responsible for providing administrative, operational, and programmatic support for a Government Owned - Contractor Operated (GOCO) Integrated Data Environment (IDE) system. Bring your expertise and collaborative skills to make an impact with our US Navy clients.

In this role, you will:

• Perform system administration functions for the PMS-ES system and its applications and provide initial triage of user reported problems.
• Communicate with system users to troubleshoot reported issues and respond to requests (e.g. user access, application how-to, or application errors).
• Track reported issues and requests in a ticketing system and follow through to resolution.
• Coordinate with software developers to provide details of and troubleshoot reported issues.
• Conduct software testing and validation of the system and updates/fixes to its applications.
• Interface with Navy program stakeholders to obtain relevant information to accomplish application data setup or modification.
• Provide individual and group training to system users both remotely and in-person.
• Develop technical documentation (e.g. training materials and user guides).

Qualifications

To be successful in this role, you will have:

• Bachelor’s degree with 5-7 years of relevant experience. In some cases, educational requirements may be adjusted or waived for comparable work experience.
• Must be a U.S. citizen.
• Must be able to obtain and maintain a Secret Clearance post-employment.
• Must be able to work a flexible shift between 7 am and 7 pm EST, Monday through Friday.
• Customer service oriented with excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to effectively prioritize and execute multiple tasks in a timely manner.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Must be able to fly to customer locations on the east, west, and gulf coasts to conduct on-site user training (no more than 10 days a year).
• 10% travel required 

Desired Skills/Experience:

• Experience with the PMS-ES system is highly desired.
• Experience with other IDE systems.
• Experience working in a collaborative, team environment.
• Experience with software testing and training.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.