What are the responsibilities and job description for the CCTV Engineer - (Colorado Springs, CO *Hybrid) position at Serco North America?
Position Description & Qualifications
We are seeking a skilled and detail-oriented CCTV Engineer with hands-on experience in Axis Communications IP cameras and the Genetec Security Center platform. The successful candidate will be responsible for developing system baselines, creating installation processes, and managing the configuration, maintenance, and troubleshooting of enterprise video surveillance systems. This role includes establishing remote management capabilities, integrating security technologies, and ensuring reliable system performance. The ideal candidate will have strong knowledge of IP-based surveillance networks, infrastructure, and physical security integration, with the ability to deliver secure, scalable solutions within a Department of Defense (DoD) enterprise environment.
Serco proudly supports the US Army as a prime contractor for the US IMCOM Army Child and Youth Services (CYS) Closed Circuit Television (CCTV) program. Our team installs, upgrades, maintains, and provides dedicated customer support to Functional Technology Specialists (FTS), building directors, and on-site staff.
Clearance Requirement:
Position is contingent upon the ability to obtain, maintain, or transfer a NACI background investigation (Active Secret clearance preferred)
In this role, you will:
To be successful in this role, you will have:
Additional desired experience and skills:
Key Technical Skills
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
We are seeking a skilled and detail-oriented CCTV Engineer with hands-on experience in Axis Communications IP cameras and the Genetec Security Center platform. The successful candidate will be responsible for developing system baselines, creating installation processes, and managing the configuration, maintenance, and troubleshooting of enterprise video surveillance systems. This role includes establishing remote management capabilities, integrating security technologies, and ensuring reliable system performance. The ideal candidate will have strong knowledge of IP-based surveillance networks, infrastructure, and physical security integration, with the ability to deliver secure, scalable solutions within a Department of Defense (DoD) enterprise environment.
Serco proudly supports the US Army as a prime contractor for the US IMCOM Army Child and Youth Services (CYS) Closed Circuit Television (CCTV) program. Our team installs, upgrades, maintains, and provides dedicated customer support to Functional Technology Specialists (FTS), building directors, and on-site staff.
Clearance Requirement:
Position is contingent upon the ability to obtain, maintain, or transfer a NACI background investigation (Active Secret clearance preferred)
In this role, you will:
- System Design: Design and integrate Axis IP cameras with the Genetec Security Center platform.
- Baseline Development: Develop, test, and deploy standardized configuration baselines for use across multiple IMCOM facilities.
- Deployment Procedures: Create detailed installation packages and standard operating procedures for field installation teams.
- System Infrastructure: Update and optimize video recording servers, workstations, and storage solutions.
- Troubleshooting: Diagnose and resolve hardware, software, network, and connectivity issues within development and test environments to solidify the baseline.
- Cabling & Infrastructure: Apply practical knowledge of structured cabling (Cat5e/Cat6), fiber optic systems, and power supplies to field designs.
- Documentation: Technical writing of system baselines, architectural diagrams, and deployment guides.
- Training & Support: Provide tier-3 technical support and training to Serco deployment teams and operational staff.
- Estimation: Provide material take-offs and pricing inputs to support project budgeting.
To be successful in this role, you will have:
- Ability to obtain, maintain, and/or transfer a NACI background investigation
- U.S Citizenship required
- A Bachelor's degree in Electronics, Electrical Engineering, Information Technology, or a related technical field
- Minimum 4 years of direct experience with enterprise-grade CCTV and Video Management Systems (VMS)
- Deep hands-on experience with Genetec Security Center components, including Video Archiver, Security Desk, Config Tool, and Directory Server
- Hands-on proficiency with Axis IP cameras
- Proven experience with Windows Server environments, enterprise storage solutions, network topologies, and structural wiring diagrams
- Ability to travel to project sites as needed (up to 20%) *CONUS and potential for OCONUS travel
- Ability to obtain a valid U.S Passport
- Ability to sit, stand, and use a computer for extended periods
- Ability to occasionally lift and carry equipment weighing up to 75 pounds
- Flexibility to perform occasional after-hours or weekend work to meet deployment schedules
Additional desired experience and skills:
- Genetec (Omnicast/Synergis) or Axis Certified Professional (ACP) certifications
- Low-voltage, physical security, or industry-standard networking certifications (e.g., CompTIA Security , Network )
- Axis Camera Station experience is a plus
Key Technical Skills
- Axis Communications IP Cameras & Genetec Security Center
- Video Management Systems (VMS) & Access Control Integration
- Windows Server Administration & Storage Infrastructure
- IP Networking (TCP/IP, VLAN, PoE)
- Fiber Optics & Structured Cabling
- System Troubleshooting, Firmware Upgrades, & Preventive Maintenance
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
Salary : $67,890 - $110,000