Assistant Property Manager – Durham, NC

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Overview

Salary Range

$43,680.00 – $55,000.00 Salary/year

Position Type

Full Time

Education Level

2 Year Degree

Category

Admin – Clerical

Description

Are you passionate about creating exceptional living experiences and helping communities thrive? We are seeking a dedicated and customer-focused Assistant Property Manager to support the daily operations of our residential communities. In this role, you will play a vital part in delivering outstanding service to residents, maintaining high occupancy levels, ensuring regulatory compliance, and supporting the overall success of the property.

As a key member of the property management team, you will work closely with residents, prospective tenants, staff, and community partners to foster a welcoming, safe, and well-maintained environment. This is an excellent opportunity for a motivated professional who enjoys building relationships, solving problems, and making a meaningful impact in affordable housing.

Key Responsibilities

• Assist with the day-to-day operations of assigned residential communities.
• Conduct leasing activities, including property tours, applicant follow-up, and lease execution.
• Maintain accurate leasing, occupancy, and resident records.
• Assist with rent collection and resident account management.
• Conduct move-in, move-out, transfer, and housekeeping inspections.
• Ensure resident files and property operations remain compliant with HUD, Fair Housing, and agency requirements.
• Prepare reports, correspondence, and other administrative documentation.
• Support monthly financial processes, including deposits, billing, and accounting closeouts.
• Coordinate services with vendors, contractors, and internal departments.
• Address resident concerns professionally and provide exceptional customer service.
• Assist with quality control reviews of resident files, inspections, and work orders.
• Support emergency response and operational needs as required.
  
  

Qualifications

Required Education

• Associate degree in Business Administration, Public Administration, Property Management, or a related field; or an equivalent combination of education and experience.
  
  

Preferred Education

• Bachelor’s degree in Business Administration, Public Administration, Property Management, Real Estate, or a related field.
  
  

Required Experience

• Two (2) years of experience in property management, housing administration, customer service, or a related field.
• Experience working in a fast-paced environment requiring strong organizational and administrative skills.
  
  

Preferred Experience

• Experience with affordable housing, public housing, or multifamily residential communities.
• Experience working with HUD regulations and housing compliance programs.
• Experience conducting resident certifications, recertifications, inspections, and rent calculations.
• Experience using property management software and housing management systems.
  
  

Core Skills & Abilities

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Knowledge of property management principles and leasing practices.
• Understanding of Fair Housing requirements and regulatory compliance standards.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and decision-making skills.
• Ability to handle sensitive and confidential information with professionalism.
• Sound financial and administrative recordkeeping skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to work independently, collaborate effectively with a team, and maintain a positive, resident-focused approach.
• Commitment to professionalism, accountability, diversity, equity, and exceptional service.