FIELD SERVICE TECHNICIAN

The Service Technician performs the assembly, installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming, which includes relay control circuits, electronic boards. Most machines are PC-controlled, some use PLC’s. Some machines are linked to Customer’s IT network. Performing Customer Service for the North & South American market and occasional support for other subsidiaries worldwide.

• Installation and start-up of new & second-hand machines, including complete lines.
• Onsite repairs for machine breakdowns.

Testing repaired items to ensure compliance with technical specifications.

• Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers’ sites.

(mostly PC based Softlogic -Isagraf, B&R, Allen Bradley and occasionally Siemens, Servo Drives). Required to assist design department in the measuring of machines.

Perform quality control tests on repaired equipment, as needed.

• Provide basic training for customer operators and maintenance technicians.
• Perform product and packaging format testing at customer sites.
• Provide technical advice to the customer (best maintenance practice, Spare parts recommendations, availability of upgrades and retrofits).
• Establish and implement the technical instruction programs for customers.

• During these calls, inspect equipment for faults and completeness. Test equipment to determine operational condition. Troubleshoot to determine location and extent of equipment faults. Repair and/or replace defective equipment and/or components.

• Inspect and upgrade used machines.
• Responsible for the quality inspection of parts that were returned and reworked as a result of an installation to ensure the customer receives the correct updates.
• Occasionally preparing shows and exhibitions using Serac equipment.
• Dismantling of machines for refurbishment or moving.
• During each visit, informs Service Manager by written report of progress and/or issues that may have occurred during the visit.
• Perform other duties as assigned.

• Minimum of an Associate Degree in Electronic Technology. Practical experience may be substituted for years of education.
• Ability to read and understand assembly drawings, standard operating procedures and Bills of Materials.
• Follow verbal and written work instructions and blueprints.
• Candidate should be able to troubleshoot and work independently.
• Read and interpret wiring diagrams, schematics, and mechanical drawings.
• Should be able to use multimeters, oscilloscopes, deadweight testers, pneumatic calibrators, electric-motor diagnostic equipment, and other associated instrumentation to perform diagnostics and troubleshooting of Serac equipment.
• Candidate should be computer literate and be familiar with distributive control system hardware and software.
• Must be able to modify the control logics and add rungs/sub-routines in the field as required by customer.
• Must be able to apply principles and theories of electronics, electrical circuitry, engineering and mathematics.
• Must have a strong mechanical aptitude.
• Must be able to read and understand pneumatic and hydraulic drawings.V
• Very strong knowledge of the electrical, mechanical and electronic industrial applications.
• Must have strong knowledge of automation with PLC’s (Allen Bradley, Siemens) and PC’s (Softlogic e.g. Isagraf).
• Excellent verbal and written communication skills.
• Must be able to communicate in English with regards to the essential functions of the position.
• Knowledge of the Spanish or French language is a big advantage.
• Must be able to travel at least 80% of the time
• Willing and able to work weekends and overtime.
• Able to prioritize workload.
  
• Excellent Customer Service skills, in person, on the phone and by email.
• Good awareness of Health & Safety issues:
  • Work in compliance with the company’s Health & Safety policies and procedures, OSHA and any relevant Health & Safety legislation.
  • Report all concerns and injuries to Accounting Manager.
  • Report any hazards or contraventions of which the employee is aware.
  • Work in a safe manner.
  • Report all injuries to the supervisor/first aid attendant immediately.
  • Comply with all customer Health & Safety requirements.
  • In case of no customer safety regulations, Serac’s standards are the minimum requirement for safety and Serac’s policies are to be followed.
• Good interpersonal skills.
• Responsible for meeting customer’s needs during installations. This includes portraying agood image of Serac, solving production problems for customers and training the customer in the use of the supplied product.
• Able to work independently and as part of a team.
• Responsible for troubleshooting problems and modifying or fabricating parts as required at the jobsite either with or without drawings.
• Willing to self-educate to expand knowledge of machine.
• Must possess personal toolbox with hand-tools (minimum contents to be defined by the company)
• Responsible for reviewing the Scope of Projects to ensure the customers’ needs and expectations are understood, and the proper tools and equipment are obtained before starting any installation.
• Manage multiple projects with flexibility of adapting to changing priorities.
• Ability to work with minimal supervision.
• Must be a team player.