JOB TITLE: Lead Career Coach
DIVISION: Adult Services
DEPARTMENT: SEMCA Wayne AJC (PATH)
LOCATION: Wayne American Job Center (35731 W Michigan Ave, Wayne, MI 48184)
REPORTS TO: Program manager
FLSA STATUS: Exempt/Salary
CLASSIFICATION: Full-Time Regular
APPROVED DATE: 3/20/2026
JOB SUMMARY: Responsible for supervising program activities and related program assistance for eligible customers throughout the area.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Adheres to the mission of the SERCO, Inc. Assists the Center Manager in interviewing, hiring, and training Career Services staff. In the Manager’s absence, supervises Center staff and addresses all customer concerns. Provides technical support in all matters related to customer assessment, eligibility, supportive services, and strategies that address customer’s barriers to employment. Assures that the implementation of service plans to meet customer needs is carried out effectively and according to policies and regulations. Identifies problem areas and service gaps and recommends plans of action. Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation. Report to the supervisor on program progress and matters of concern. Meets with staff regularly to discuss program participant progress, concerns, or other related issues. Ensures that individual case files for each customer enrolled in Center programs meet program eligibility requirements, are kept current, and accurately recorded. Ensures that customer records are kept electronically and in hard copy in a safe location. Conducts periodic reviews of case files, notes, individual service strategies, and home visits. Make recommendations to management on policy and procedure changes. Compiles program statistics and prepares related performance and progress reports for management. Contributes to the team effort by performing other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Yes
JOB QUALIFICATIONS:
Experience in social work, counseling, career planning, placement, or related field. Graduation from an accredited four-year college or university with major course work in social work or equivalent combination of education and experience. Experience in WIOA, TANF, and employment and training program operations preferred. Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures. Knowledge of or ability to learn and use MIS and other reporting systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). Ability to make frequent visits to customers’ homes and training providers’ sites. Ability to communicate effectively with customers, vendors, administration, and other employees verbally and in writing. Bilingual language skills preferred. Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation in order to perform required fieldwork responsibilities. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This job operates in a normal school environment with a noise level that is, at times, moderately loud with a little discomfort due to noise, dirt, dust, and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and, fax machines.
Equal Opportunity Employer
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
