What are the responsibilities and job description for the Employee Advocate position at Sequoia?
This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.
What You Get to Do:
- Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
- Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
- Act as a resource and advocate for client employees with claims management cases
- Assist employees with navigation of Sequoia’s three client web portals and mobile app
- Prepare quarterly reports and attend review meetings with clients
- Help build out knowledge center and FAQs
- Participate in process improvement activities as needed
What You Bring:
- Bachelor's Degree
- 5 years of direct experience in a client service environment
- Passion for delivering exceptional client service
- Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
- Ability to navigate through various web tools and phone to communicate instructions effectively
- Must be a listener and a good problem solver
- Strong verbal and written communication skills
- Ability to perform research to solve issues
- Human resources/benefits and Salesforce experience preferred