What are the responsibilities and job description for the Benefits Specialist position at Sequoia?
Who We Are:
Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.
What You Get to Do:
This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.
- Serve as the primary point of contact for clients regarding benefits-related inquiries, issues, and escalations
- Process benefits related events within the benefits administration system and directly with carriers/TPAs
- Collaborate with vendors, carriers, and internal stakeholders to resolve benefits related issues and ensure compliance
- Participate in onboarding and offboarding processes to ensure timely and accurate benefits enrollment and termination
- Conduct audits of benefits data to ensure accuracy
- Track and manage benefits-related tasks and inquiries using internal systems, ensuring timely resolution and documentation
- Oversee day-to-day operations of outsourced benefits administration services, ensuring service level agreements (SLAs) and performance metrics are met
- Act as the primary point of contact for clients and third-party vendors regarding benefits outsourcing activities
- Coordinate implementation and transition of new clients into outsourced benefits platforms and services
- Manage data feeds and integrations between HRIS systems, payroll, and benefits platforms inclusive of discrepancy resolution
- Support annual open enrollment planning and execution, including Benefits
- Administration configuration, testing, communications, and vendor coordination
- Assist in the development of standard operating procedures (SOPs) and documentation for outsourced processes
- Provide training and support to clients and internal teams on outsourced benefits processes and workflows.
- Participate in continuous improvement initiatives to enhance the efficiency and quality of benefits outsourcing services
What You Bring:
- 3 years of experience in benefits administration, HR support, or client-facing outsourcing/enrollment processing roles
- Strong understanding of employee benefits programs and related compliance requirements
- Excellent communication and problem-solving skills with the ability to provide high-quality client service to ensure client satisfaction
- Proficiency in HRIS and benefits administration systems (e.g., Workday, ADP, bswift, or similar)
- Strong understanding of systems functionality across multiple platforms (HRIS,
- Benefits Administration, Payroll, ACA, Carriers/TPAs)
- Ability to manage multiple priorities and stakeholders in a fast-paced environment with strong attention to detail
- Comfortable with excel and handling large data sets, inclusive of utilizing Excel formulas (v-lookup, pivot tables etc.)
- Experience with data integrations and file feeds between HRIS, payroll, and benefits systems.
- Familiarity with service level agreements (SLAs) and key performance indicators (KPIs)
- Strong attention to detail and commitment to data accuracy and confidentiality.
- Ability to work independently and collaboratively across cross-functional teams
- Experience supporting open enrollment and life event processing in an outsourced environment.
- Bachelor’s degree
Sequoia’s Culture – Our most important asset
- Integrity
- Passion for service
- Innovative
- Growth oriented
- Caring for others
- Promise-centric
- Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
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