What are the responsibilities and job description for the Full-Time Collector Healthcare position at Sequoia Surgical Pavilion?
COMPANY DESCRIPTION:
Sequoia Surgical Pavilion is a free-standing outpatient surgery center located in Walnut Creek, CA. Established in 2001, we specialize in Orthopedics using the latest surgical technologies and treatment methods while providing personalized care in a warm, friendly environment. Our state-of-the-art facility contains six operating rooms and one procedure room equipped with the latest medical technologies. We believe in providing the highest quality of care combined, combined with compassionate bedside manner to deliver an exceptional patient experience.
ROLE DESCRIPTION:
This is full-time on-site role at Sequoia Surgical Pavilion located in Walnut Creek, CA. The Medical Collections Specialist will be responsible for debt collection and managing financial accounts. The Medical Collections Specialist will communicate with patients, insurance companies and healthcare personnel regarding billing and payments. The role requires the use of computers for maintaining Medical Collections Specialist documentation and playing a key role in the Revenue Cycle process at the facility level.
The Medical Collections Specialist projects a professional demeanor and appearance while maintaining the confidentiality of patients, co-workers, and the surgery center and adhering to the HIPAA policy. Reports, in good faith, any known or suspected activity that appears to violate laws, rules, regulations or the SP Code of Conduct. Fulfills annual Cornerstone continuing education requirements.
Personal attributes include the ability to be self-directed; demonstrates accountability, professionalism, and receptiveness to change; seeks guidance, direction, and assistance when needed. Works under stress and in situations that demand patience, stamina, endurance, and tact while providing impeccable service. Fosters an attitude of teamwork and willingness to assist others and does not refuse performing other job duties as requested. Set's priorities, responds timely to issues which require a decision, and ensures desired results are achieved by means of consistent follow through.
REQUIREMENTS:
- Demonstrates eligibility for employment in the U.S.
- High School graduate or equivalent preferred
- Expertise in debt collection, cash collection and finance
- Expertise with various insurance products: MEDICARE, PPO, EPO, HMO and WC
- Expertise with the revenue cycle management process
- Expertise with CPT and ICD 10 codes
- Excellent communication and customer service skills
- Expertise in medical billing and collections
- Expertise in orthopedic and outpatient surgery is preferred
- Ability to relate and work effectively with others
- Demonstrated verbal and written communications in English for contacting payors, patients, and co-workers
- Demonstrated computers skills in utilizing work processing, integrated database, and understanding of mathematical calculations and medical terminology
- Willingness to participate in goal-setting and educational activities for own growth and advancements
- Ability to use office machines (copiers, faxes, and scanners), and telephone systems
- Proficiency using and knowledge of Microsoft office, computers, patient accounting systems and Microsoft excel.
Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Behaviors
Preferred- Team Player: Works well as a member of a group
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.