What are the responsibilities and job description for the Unit Manager (Collections) position at SEQUIUM ASSET SOLUTIONS LLC?
Description:
As a Unit Manager, you will be responsible for leading and developing a team of Collections Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.
Requirements:Responsibilities:
- Monitor performance and provide coaching to drive success
- Ensure high-quality customer interactions and problem resolution
- Develop strategies to improve team productivity and efficiency
- Communicate effectively with team members and leadership
- Conduct team meetings, presentations, and performance reviews
- Address challenges proactively and foster a positive work environment
- Adapt to schedule changes based on business demands
Requirements:
- 2-3 years of call center leadership experience
- Proven ability to build, lead, and motivate a team
- Strong analytical and problem-solving skills
- Excellent communication and time management skills
- Flexibility to provide overnight coverage
If you’re a results-driven leader with a passion for customer service, apply today!