Loss Prevention Officer

The Loss Prevention Officer is responsible for identifying, investigating, and mitigating risks that may result in financial, operational, or reputational loss to the organization or its clients. The role supports compliance efforts by monitoring activities, conducting investigations, performing audits, and ensuring adherence to company policies, client requirements, and security protocols.

Key Responsibilities

Investigations and Incident Management

• Conduct investigations into suspected fraud, theft, misconduct, policy violations, and other incidents that may expose the organization to risk.
• Gather, review, and analyze evidence including call recordings, CCTV footage, system logs, emails, and witness statements.
• Prepare accurate and timely investigation reports and recommendations.
• Escalate significant findings to the Loss Prevention Team Lead or Management as appropriate.

Monitoring and Compliance

• Monitor operational activities to identify potential risks, suspicious behavior, or policy breaches.
• Conduct routine audits of attendance records, system access, productivity metrics, and compliance with company procedures.
• Ensure adherence to client requirements, company policies, and information security standards.
• Assist with internal and external audits as required.

Risk Prevention

• Identify trends and recurring issues and recommend preventative measures to reduce risk exposure.
• Support the implementation of controls and process improvements to minimize losses.
• Participate in fraud prevention and awareness initiatives across the organization.

Reporting and Documentation

• Maintain accurate records of investigations, incidents, and audit findings.
• Prepare daily, weekly, and monthly reports on loss prevention activities and trends.
• Ensure all documentation is completed in accordance with company standards and legal requirements.

Collaboration and Support

• Work closely with HR, Operations, IT, Security, and Compliance teams to investigate and resolve issues.
• Provide support during disciplinary hearings and employee investigations where required.
• Assist in educating employees and leaders on company policies and risk mitigation practices.

Qualifications and Experience

• Associate's Degree in Business Administration, Security Management, Human Resources, or a related field is preferred.
• Minimum of 1-2 years of experience in Loss Prevention, Fraud Investigation, Security Operations, Compliance, or a related field, preferably within a BPO environment.
• Experience conducting investigations and preparing reports is an asset.
• Knowledge of employment legislation, data protection requirements, and compliance standards is desirable.

Knowledge, Skills, and Competencies

• Strong analytical and investigative skills.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office applications, particularly Excel and reporting tools.
• Ability to work independently and manage multiple priorities.
• Strong problem-solving and decision-making abilities.
• High level of integrity and professionalism.