What are the responsibilities and job description for the Customer Service & Order Entry Specialist position at Septic Solutions, Inc.?
Septic Solutions is a family-owned and operated leader in septic systems and wastewater products. For over 30 years, we’ve grown steadily by serving customers through e-commerce, retail, and wholesale channels. We’re looking for a reliable, detail-oriented team member to join our order entry and customer service team.
In this role, you’ll handle order processing, support customers across phone, chat, and email, and help keep the office running smoothly. If you enjoy variety, take initiative, and want to grow with a stable, progressive company, we’d love to hear from you.
What You’ll Do
Order Processing & Fulfillment
- Enter customer and order data into QuickBooks to create accurate invoices
- Generate and process shipping labels for FedEx, UPS, and USPS
- Occasionally pick, pack, and ship orders as needed
Customer Service
- Answer incoming phone calls, live website chats, and email inquiries
- Help customers with product questions, order status, shipping/delivery issues, and warranty claims
- Handle customer concerns and work with management to find fair resolutions
Office Support
- Perform data entry and record-keeping as needed
- Help keep common office areas organized
- Complete general office tasks and occasional errands
What We’re Looking For
- Associate’s degree or equivalent experience
- Strong verbal and written communication skills
- Professional, friendly approach with customers, vendors, and teammates
- Self-motivated, able to multitask, and comfortable working independently or as part of a team
- Strong prioritization skills and a drive to meet goals
- Genuine interest in contributing to a growing, established company
What We Offer
- Competitive base pay performance-based bonuses
- Variety and opportunity — we value people who take initiative and help across the business
- Stable Monday–Friday schedule (no weekends)
- Minimum of 9 paid holidays
- Paid time off
- 401(k) with company match
- QSEHRA health/medical reimbursement plan
Join a company that values reliability, teamwork, and growth. Apply today and become part of the Septic Solutions team!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Ability to Commute:
- Dieterich, IL 62424 (Required)
Work Location: In person
Salary : $18 - $19