Associate Manager, Merchandising, Merch Ops, Systems & Tools

Job ID: 285515
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Work Location: Hybrid Schedule

Your Role at Sephora: Ready for a career glow up?
As Associate Manager, Merchandising Operations, Tools & Systems, you’ll lead the optimization, implementation, and ongoing enhancement of merchandising tools and systems that support both internal teams and brand partners. The work you do will impact beauty, as you drive operational efficiency, improve ways of working, and ensure our merchandising teams have the tools and support they need to succeed. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about operational excellence, process improvement, and enabling teams through smart systems and tools.

What You’ll Do:

• Lead the rollout and implementation of new and existing merchandising tools and systems from ideation through execution

• Manage project timelines, deliverables, recaps, and post-launch action plans to support continuous improvement

• Oversee day-to-day operations related to merchandising tools and systems and support cross-functional partners

• Develop and execute communication plans and training programs to support change management and system enhancements

• Partner with Technology teams to troubleshoot issues, identify root causes, and implement solutions

• Drive process optimization to improve efficiency, reduce manual work, and simplify ways of working

• Track project progress and provide updates to stakeholders and leadership

• Support user adoption and ensure teams are fully enabled and trained on tools and systems

• Identify opportunities to improve tools, processes, and workflows across the merchandising organization

What You’ll Bring:

• 5 years of experience in strategy, operations, program management, merchandising operations, or a related field

• Experience leading large-scale projects, systems implementations, or operational initiatives

• Strong change management experience including communications, training, UAT, and post-launch support

• Excellent project management and organizational skills with the ability to manage multiple priorities

• Strong problem-solving skills and ability to identify process improvement opportunities

• Ability to work cross-functionally with both technical and business teams

• Strong communication and presentation skills

• High attention to detail and ability to work in a fast-paced environment

• Proficiency in Microsoft Office and project management tools such as Smartsheet or Monday.com

• Bachelor’s degree or equivalent experience

What You’ll Get: 

The annual base salary range for this position is $102,000.00 - $114,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days. 

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty. 

• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills. 

• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of. 

Rewards as Unique as You: 

Some benefits have eligibility requirements and may depend on job classification and length of employment. 

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance. 

• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora. 

• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more. 

• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement. 

• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. 

• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. 

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.  

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.  

Join Us and Belong to Something Beautiful 

Salary : $102,000 - $114,000