What are the responsibilities and job description for the Fulfillment Team Lead position at Separators?
Fulfillment Team Lead
Department: Fulfillment
Reports To: Fulfillment Manager
FLSA Status: Non-Exempt (Hourly)
Overview
Parts, equipment, and materials are core to the products and services Separators delivers to its customers. The Fulfillment team plays a critical role in ensuring orders are processed accurately, shipped on time, and meet the expectations of both internal and external customers.
The Fulfillment Team Lead is a hands-on leadership role responsible for supporting the Fulfillment Manager in executing daily warehouse operations, including pulling, packaging, shipping, and receiving. This role ensures smooth day-to-day operations while leading and supporting the fulfillment team to deliver exceptional service.
Why Join Separators?
- Opportunity to lead and make a direct operational impact
- Be part of a collaborative, high-performing team
- Work in a culture focused on safety, accountability, and continuous improvement
- Grow your career with a company that values its people
- Competitive benefit package including:
- Health Insurance with Health Savings Account (if eligible)
- Dental/Vision Insurance
- Life/Disability Insurance
- 401(k) with employer match
- Paid Vacation/Sick Time
- Paid Holidays
- Employee Assistance Program
- Wellness Program
Key Responsibilities
Safety & Compliance
- Maintain safety as the top priority for yourself and the team
- Ensure adherence to all company safety policies and procedures
Leadership
- Lead, coach, and support team members to drive performance and engagement
- Assign and prioritize daily work to meet operational deadlines, ensuring:
- Customer shipments are completed on time
- Field service parts are shipped accurately and on schedule
- Returned parts are processed quickly to support invoicing and inventory accuracy
- Shop job materials are delivered on time
- Packaging meets company quality standards
- Train and mentor team members on processes, systems, and best practices
- Serve as the first point of escalation for operational issues
- Foster a team-oriented, customer-focused work environment
- Represent Separators in alignment with the Separators Way
Fulfillment Operations
- Oversee and actively participate in picking, packing, and shipping orders
- Ensure accuracy, quality, and timeliness of all shipments
- Monitor workflows and adjust priorities to meet deadlines
- Coordinate logistics for pickups, deliveries, and returns
- Safely operate forklifts and warehouse equipment
- Support after-hours or emergency shipments as needed
- Perform other duties as assigned
Receiving & Inventory Management
- Oversee receiving of materials from suppliers and field teams
- Verify shipment accuracy and condition
- Ensure proper storage, organization, and inventory control
- Partner with purchasing to address low inventory or stock-outs
- Lead and support cycle counting and inventory reconciliation efforts
Problem Solving & Cross-Functional Support
- Troubleshoot fulfillment, inventory, and shipping issues
- Report damaged, missing, or discrepant parts promptly
- Collaborate with sales, field service, and purchasing to resolve issues and improve processes
Systems & Continuous Improvement
- Utilize ERP, CRM, and related systems to manage operations
- Monitor key metrics and identify opportunities for improvement
- Lead or contribute to continuous improvement initiatives
Key Performance Measures
- Safety performance
- On-time delivery:
- Sales orders
- Service orders
- Shop orders
- Inventory accuracy
Requirements & Qualifications
- High school diploma or equivalent (additional education a plus)
- 5 years of fulfillment, warehouse, or logistics experience
- Leadership or team lead experience preferred
- Strong leadership, coaching, and team development skills
- Excellent organizational and time management abilities
- Proven ability to prioritize and adapt in a fast-paced environment
- Strong problem-solving and decision-making skills
- Effective verbal and written communication skills
- Customer-focused mindset with a strong sense of urgency
- Experience with ERP and CRM systems preferred
- Proficiency in Microsoft Office (Excel, Teams, SharePoint, etc.)
Physical Requirements
- Ability to stand and walk for extended periods
- Frequent bending, stooping, kneeling, and reaching
- Ability to lift, carry, push, and pull up to 50 pounds regularly
- Occasional lifting of heavier items with assistance or equipment
- Ability to safely operate forklifts, pallet jacks, and other warehouse equipment
- Manual dexterity for handling and packaging materials
- Ability to work in a warehouse environment with varying temperatures, noise, and moving equipment
- Visual ability to read labels, inventory data, and shipping documentation